NURSING SUPERVISOR (Ambulatory Care Services, Primary Care)

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Michigan Medicine seeks an experienced nurse leader to serve on the ACU triad, overseeing daily nursing operations and driving improvement in patient care and transition services. The role partners with the Clinical Nursing Director to guide practice, staffing, and quality initiatives across ambulatory care units.

The position emphasizes leadership, collaboration, and accountability, with a focus on standardizing processes and mentoring staff.

Qualifications

• Current licensure as a Registered Nurse in Michigan.
• BSN required; or ASN/diploma with MSN.
• Minimum of five (5) years RN experience.
• Minimum of two (2) years in ambulatory/primary care leadership.
• Nurse leadership certification within two years of start (CNML/NE-BC) and maintenance encouraged.

Responsibilities

• Supervise, counsel, discipline, and evaluate nursing staff with input from leadership and faculty.
• Lead nursing recruitment: postings, interviews, hires in collaboration with triad leadership.
• Oversee staffing, scheduling, vacations, and orientation for nursing staff.
• Provide direct nursing leadership and practice direction for RN and licensed personnel.
• Drive clinical governance, quality, and adherence to standards and guidelines.

Skills

Leadership

Collaboration

Problem-solving

Critical thinking

Education

BSN (Bachelor of Science in Nursing)

ASN/ Diploma + MSN

Tools

MiChart

Epic

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

To participate as an active member of the triad leadership team with the admin/physician partners in the applicable ACUs providing daily assessment of nursing work, facilitating continuous improvement of health care services and transition care towards the mission/goals of Michigan Medicine.

To assist the Clinical Nursing Director in planning and management of the patient care services. To provide professional nursing leadership and administrative direction for nursing practice for Registered Nurses, and, as indicated for Licensed Practical Nurses and assistive personnel.

Responsibilities*

• Provides supervision, counsel, discipline, and completes performance evaluation for nursing with feedback from the nursing director, medical faculty, peer groups, and ACU triad.
• Creates job postings, recruits, interviews and selects nurses. Works collaboratively with triad leadership team in the hiring process.
• Manages the process for staffing/scheduling and vacation time of nursing staff.
• Manages the orientation and competency evaluation of new hires.
• Connects individually with each employee, increasing employee engagement scores and satisfaction.

Clinical Practice

• Serves as a role model, mentor and expert resource to nursing and assistive staff in the provision of direct patient care.
• Provides leadership for the development, implementation and evaluation of standards of nursing practice and interdisciplinary clinical guidelines.
• Facilitates and support a nursing practice environment in which empowerment, responsibility, autonomy, accountability, collaboration and peer review are exercised.
• Develops standard process and protocols to minimize variation, support efficient workflows, and confirm the right work is performed by the right role.

Support of Clinical Operations

• Participates in planning and problem-solving of daily unit operations and priorities of patient services.
• Participates in the development, implementation and evaluation of unit goals and objectives.
• Manages, directly and in collaboration with others, staffing, scheduling, benchmarking, work redesign and variances.
• Organizes and facilitates unit based educational activities and in-services.
• Assures compliance with regulatory programs' standards related to the nursing. Provides leadership, assists and advises Administrators, Medical Directors, in satisfying other regulatory standards.
• Interprets and implements University and Health System policies and procedures.
• Assists in the planning and implementation of new or expanded services and programs.
• Provides interface and liaison communications regarding programs external to the unit which have implications for nursing staff.
• Represents nursing, Ambulatory Care Services and/or the clinical department(s) or unit(s) on assigned committees

Quality Management and Research

• Participates in and conducts the analysis of data, assists in the development of strategies to improve care management within the area or unit.
• Participates in and supports the involvement of nursing staff in patient (HEDIS, paid for performance) and ACU quality improvement metrics/activities.
• Provides leadership to staff in understanding and applying quality improvement principles and adoption of evidence-based changes in practice into daily work. Promotes the integration of research findings into clinical practice.
• Supports research activities on the unit, as indicated.
• Works closely with each team to define and measure productivity, holding teams accountable to expectations, and ensuring work performed is within their scope of practice.

Professional Development and Education

• Facilitates the education of health sciences students.
• Develops self professionally through continuing education, professional reading, participation in professional organizations and networking.
• Evaluates own performance periodically with the Clinical Nursing Director.

Required Qualifications*

Current licensure as a Registered Nurse in the state of Michigan.

Applicant Must Meet One Of The Following

• Bachelors of Science in Nursing OR
• Associates degree or diploma in Nursing and a Masters degree in Nursing.
• Minimum of five (5) years RN experience
• Minimum of two (2) years of recent (within the last 5 years) of reasonable progressively responsible clinical experience in ambulatory care, primary care experience is highly desired
• Demonstrated leadership skills including creative and effective problem-solving, ability to effectively collaborate within a multidisciplinary team, and ability to direct nursing practice and apply critical thinking skills/judgment to a variety of situations.
• Nurse Leadership certification or completion of a nursing leadership certification within two (2) years of accepting this position. Certification is expected to be maintained while in this leadership role. Examples include Certified Nurse Manager and Leader (CNML) or, Nurse Executive (NE-BC). The nursing leadership certification must be recognized by the Magnet Recognition Program and the American Nurses Credentialing Center (ANCC), for the list, visit here.

NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

Desired Qualifications*

• Two (2) years of recent experience (within the last 5 years) as an RN experienced in an ambulatory care, primary care setting
• Previous supervisory/management experience
• Two (2) years or more experience in a nursing leadership role.
• Experience in managing budgets, aligning resources
• Experience with tele-phone triage
• One (1) year or greater years of experience in ambulatory care
• Master's in Nursing preferred
• Certification in specialty or ambulatory care.
• Two (2) years of recent full-time experience (within the last 5 years) in a leadership title/role.
• Evidence of demonstrated or potential leadership ability, including charge nurse, team leader or other leadership experience.
• Active participant in professional organizations
• Experience with Epic or MiChart
• Previous experience in the application of evidenced-based medicine in a clinical patient care environment is desired.

Nursing Specific Info

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at [phone].

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours per week: 40 hours/week

Hours/Shift: Hours and days will be based on unit/clinic need.

Location: Multiple Ambulatory Care Units-Primary Care

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.

This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.