Nursing Operations Manager - Med/Surg Full Time

Orlando Health; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Orlando is seeking a Nursing Operations Manager for Med/Surg. This role involves leadership and operational oversight of inpatient units, ensuring quality patient care and compliance with healthcare standards. The ideal candidate will have a strong background in nursing leadership, operational excellence, and team development. Join a dynamic team committed to delivering exceptional patient experiences and improving healthcare outcomes.

Qualifications

• At least 2 years as an RN in acute care and 1 year in leadership.

Responsibilities

• Provides leadership & operational oversight for inpatient care units.
• Ensures quality service delivery and compliance with standards.
• Manages team recruitment, development, and budget.

Skills

Leadership

Operational Excellence

Patient Care

Education

BSN

MSN

Job description

Nursing Operations Manager - Med/Surg Full Time

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Position Summary
Provides leadership & operational oversight for an inpatient direct care unit or units. Accountable for achievement of department and hospital goals in concert with other hospital and medical staff leadership.

Responsibilities
Essential Functions
Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
Serves as a change agent, helping leaders and team members understand the importance, impact, and process of change.
Analyzes, develops, and maintains an effective nursing delivery model reflecting patient and family needs to achieve desired outcomes.
Participates in planning and implementing new technologies, procedures, and services to support operations.
Identifies, recruits, develops, and retains top talent.
Manages team recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
Develops and manages the unit/department budget, responding cost-effectively to changing needs.
Practices sound business and operational excellence.
Achieves financial and operational benchmarks by developing and monitoring budgets and expenses.
Ensures evidence-based, quality clinical nursing practices aligned with standards and research.
Demonstrates initiative and situational leadership.
Ensures an exceptional customer experience.
Acts as a liaison between team members and nursing administration.
Maintains professional accountability and involvement in professional organizations.
Supports team involvement in professional activities.
Aligns with Orlando Health’s mission, vision, and values, demonstrating The Orlando Health Way: Assure, Engage, Unite.
Performs other duties as assigned.
Manages HR functions including hiring, work assignments, coaching, and performance reviews.
Maintains regular attendance per policies and standards.
Ensures compliance with all policies and procedures.

Other Functions
Uses risk management concepts.
Participates in Process Improvement activities.
Interprets information to meet age-specific patient needs per policies.
Leads Hospital Care at Home virtual nursing operations, proficient in TeleHealth technology for remote patient assessments and interventions.
Collaborates with the Advanced Care at Home team.
Provides virtual and in-home nursing care according to policies.

Qualifications
Education/Training
BSN required; MSN, DNP, or graduate degree in business/health-related field preferred.
Licensure/Certification
Current RN license in Florida or NLC; BLS certification; additional certifications based on patient population (e.g., ACLS, PALS, NALS, TNCC); leadership certification within 2 years.
Experience
At least 2 years as an RN in acute care and 1 year in leadership.