Nursing Manager

Access Community Health Centers; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A community health organization in Madison is seeking a Nursing Manager to oversee the operations of nursing triage, ensuring compliance with policies and standards. This role involves collaboration with directors, managing staff, and improving patient care processes. Qualified candidates will have a nursing degree and substantial clinical and triage experience, along with strong leadership skills.

Qualifications

• Minimum of 3 years of clinical experience.
• Minimum of 3 years of telephone triage experience.
• 1-3 years in a clinical leadership role preferred.

Responsibilities

• Oversee triage and care management delivery by Registered Nurse staff.
• Ensure high quality, satisfying patient experience.
• Collaborate with site leaders to maintain adequate staffing.

Skills

Clinical expertise

Leadership skills

Communication

Triage experience

Education

Associate's or bachelor's degree in Nursing

Current WI RN License

BLS certification

Job description

Overview

The Nursing Manager is responsible for assuring the day-to-day operations of nursing triage are conducted in compliance with Access Community Health Centers (Access) policies, standards and overall organizational plans. The job scope includes working closely with the Director of Clinical Services-Medical to oversee the role of the Registered Nurse staff in triage and care management delivery to Access patients. This position is primarily responsible for ensuring a high quality and satisfying patient experience, motivating and developing individuals and teams, using resources effectively, and efficiently and leading process improvement activities. The Nurse Manager works collaboratively with other site leaders to carry out Access’ mission and goals. The Nursing Services Manager will collaborate with the Clinical Managers at each site to provide adequate staffing levels, appropriate learning experiences, professional work environment utilizing a team-based approach and effective, closed loop communication to ensure high quality efficient patient care. Access’ leadership team is responsible for the implementation of risk management and safety functions throughout the organization. The Nursing Services Manager is responsible for ensuring that event reports are completed and followed up with root cause analysis and process improvement and managing patient complaints and behavior issues in conjunction with the Risk and Safety Team.

Responsibilities

• Oversee triage and care management delivery by Registered Nurse staff in alignment with Access policies and organizational plans.
• Ensure a high quality, satisfying patient experience; motivate and develop individuals and teams; lead process improvement activities.
• Collaborate with site leaders and Clinical Managers to maintain adequate staffing, learning experiences, and a team-based, communicative environment.
• Support risk management and safety initiatives, ensure event reports are completed, and follow up with root cause analysis and process improvements; manage patient complaints in coordination with Risk and Safety Team.

Qualifications

Required Qualifications:

• Associate\'s or bachelor\'s degree in Nursing
• Current WI RN License and BLS
• Minimum of 3 years of clinical experience
• Minimum of 3 years of telephone triage experience

Preferred Qualifications:

• 1-3 years in a clinical leadership role, preferably in an ambulatory care setting

Compensation and Benefits

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes:

• Health insurance
• Vision insurance
• Life insurance
• Long and short-term disability insurance
• Paid time off program (vacation, personal and sick time)
• Up to 9 paid holidays
• 401(k) retirement plan (100% vested with employer match)
• Tuition reimbursement
• Flexible spending plans
• Transportation program
• Employee Assistance Program (EAP)
• Access is an eligible employer under the Public Service Loan Forgiveness program
• Access is a NHSC approved site for the NHSC Loan Repayment Program

COVID-19 Vaccine

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status