Nursing Facility Client Care Surveyor (NFCCS) (Client Care Surveyor/Multiple Positions/Locations)

U.S. Department of Veterans Affairs; Tigard (OR); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Nursing Facility Client Care Surveyors to ensure the quality of care in nursing facilities. This role involves conducting thorough surveys, writing comprehensive reports, and collaborating with a team to uphold federal and state regulations. Candidates with a background in nursing or social work and strong critical thinking skills will thrive in this position. Join a forward-thinking organization that values diversity and is committed to making a positive impact in the community. If you are passionate about advocating for quality care, this opportunity is perfect for you.

Benefits

Cost of Living Adjustments

Annual Salary Increases

Comprehensive Benefits Package

Public Service Loan Forgiveness Program

Qualifications

• Three years of experience in nursing, social work, or related fields.
• Experience writing legal or medical reports is essential.

Responsibilities

• Conduct surveys to assess care quality in nursing facilities.
• Write detailed reports based on survey findings.

Skills

Critical Thinking

Decision Making

Report Writing

Communication Skills

Team Collaboration

Education

Bachelor's Degree in Health or Human Services

Registered Nurse License

Tools

CMS Software

Microsoft Teams

Microsoft Word

Microsoft Outlook

SharePoint

Job description

Initial Posting Date:

05/05/2025

Application Deadline:

05/27/2025

Agency:

Department of Human Services

Salary Range:

$5,575 - $8,550

Position Type:

Employee

Position Title:

Nursing Facility Client Care Surveyor (NFCCS) (Client Care Surveyor/Multiple Positions/Locations)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! We are hiring several Nursing Facility Client Care Surveyors (NFCCS) (Client Care Surveyor) to join our Nursing Facility Survey Unit (NFSU). In this position, you will conduct survey work and conduct intake and triage work. Apply today!

Locations we are hiring for are:

• 10775 SW Cascade Ave, Tigard, OR 97223

• 500 Summer St NE, Salem, OR 97301

• 2885 Chad Dr, Eugene, OR 97408

If you would like to learn more, ask questions and connect with our team, please join one of our Informational Meetings:

Meeting: Friday 5/9/25 from 11:00am-12:00pm Pacific Time, TEAMs Link:

Microsoft Teams Need help?

Join the meeting now

Meeting ID: 299 285 896 335 7

Passcode: R4Ji29xc

Dial in by phone

[phone],,646652171# United States, Portland

Find a local number

Phone conference ID: 646 652 171#

Meeting: Thursday 5/15/25 from 11:00am-12:00pm Pacific Time, TEAMs Link:

Microsoft Teams Need help?

Join the meeting now

Meeting ID: 260 555 227 557

Passcode: mz7Nx6KM

Dial in by phone

[phone],,120445463# United States, Portland

Find a local number

Phone conference ID: 120 445 463#

Meeting: Thursday 5/22/25 from 11:00am-12:00pm Pacific Time, TEAMs Link:

Microsoft Teams Need help?

Join the meeting now

Meeting ID: 211 640 068 751 0

Passcode: y6Sw2Z76

Dial in by phone

[phone],,40141329# United States, Portland

Find a local number

Phone conference ID: 401 413 29#

Summary of Duties

As a Nursing Facility Client Care Surveyor, you will:

• Conduct survey work is to survey the quality and adequacy of care and services received by residents of Nursing Facilities (NF) for substantial compliance within mandated federal regulations and state rules within required time frames.

• Work with a team of surveyors, either as a team member or a team coordinator, working both independently for some tasks, and in a consensus process for others.

• Write reports of findings using specified CMS computer software program, and according to CMS “Principles of Documentation” guidelines. Reports must be clearly descriptive of findings, concise, complete, and legally defensible.

• Conduct intake/triage work to capture, review, clarify, and augment through interview and record review all relevant data received for NF public complaints and facility reported incidents using the federal database.

• Monitor all incoming NF complaints and incident reports.

• Create new intakes and enters all complaint/incident intake information into the CMS database.

• Contact complainant(s) to verify and confirm information received and solicit additional information to assist in determining potential noncompliance with federal and/or state requirements.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation AND one of the following:

A Bachelor's degree in a health or human services field

or
A license as a Registered Nurse.

LPN certification and/or experience will not meet the minimum qualifications.

Essential Attributes

We are looking for candidates with:

• Experience in areas related to Nursing, Social Work, Speech Pathology, Physical Therapy, Occupational Therapy, Investigations or Nursing Home administration.

• Skill in critical thinking, exercising independent judgment and decision-making in the application of laws, rules, regulations, policies, or procedures.

• Experience writing legal or medical reports.

• Experience communicating verbally with medical professionals, residents and others, sometimes under tense or hostile conditions.

• Experience and knowledge of federal and state laws, rules, and regulations related to the provision of care and services in health or health-related settings.

• Team player: Display a willingness to help others, remain calm in tense situations, and respectfully communicate with co-workers.

• Experience and proficiency typing, taking notes and writing reports using computers/laptops and using programs including Teams, Word, Outlook, and SharePoint.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Hybrid remote/on-site work is required for this position. The first month or more, you will need to be in the Tigard office to complete required training.

• Daily or weekly, you will be traveling to facilities or offices to complete investigations or attend in-person meetings, trainings or activities.

• You will primarily work within a variety of statewide long-term care facilities and working conditions (such as small conference rooms, standing for long periods of time, working on a laptop computer, etc.).

• Lift and carry up to 20 pounds throughout each day.

• Irregular work schedules and frequent schedule changes, including occasionally working long days, nights, overnight travel, and weekends/holidays.

• You may interact with a wide range of people including some who have experienced trauma and exhibit challenges managing their emotions.

• You will be a mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.

• Extensive daily use of electronic devices (computer, wireless communication devices, etc.).

• You will be required to frequently travel and drive statewide at times in inclement weather, long distances, and overnight for variable lengths of time to and from NFs, offices, for meetings, training, and surveys.

• State and rental cars are available for use as well as some mileage, accommodations and meal reimbursements are provided.

• This position is not eligible for overtime. However, straight time is awarded for use in addition to other paid time off.

• Typical work hours are 8am-5pm Monday through Friday: at times required to work more than scheduled hours, on weekends/holidays or in the event of serious or emergent situations.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Marina Nieblas.

• Email: [e-mail]

• Phone (call or text): 503-507-5766