Nursing Education Support Team Coordinator

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a full-time Nurse Educator/Support Coordinator for Pediatrics administration in Winston-Salem, NC. The role emphasizes coordination of nurse assignments, recruitment activities, and home-visit scheduling across English and Spanish-speaking families.

Qualified candidates will hold a Bachelor's degree in a relevant field, have a valid RN or Social Worker license in good standing, and may require Spanish language proficiency.

Qualifications

• Bachelor's degree in Nursing, Social Work, Community Health or related field required.
• Spanish language proficiency preferred.
• RN or Social Worker licensure in good standing in the State preferred; certification in specialty area within one year preferred.

Responsibilities

• Maintains compliance with hospital, regulatory, and Joint Commission guidelines to enhance safe, quality patient care.
• Engages in continuous quality improvement initiatives and models hospital values.
• Coordinates scheduling of all nurse assignments and manages the schedule and client database.
• Assists with in-hospital recruiting: contacting families, scheduling nurse home visits, and coordinating with birth centers.
• Schedules clients by phone and conducts post-visit follow-up; tracks referrals and re-referrals as needed.
• Manages public information lines in English and/or Spanish and coordinates scheduling via online tools.
• Attends Nurse Education Support Team meetings and completes other duties as assigned by leadership.

Skills

Communication skills

Cultural sensitivity

Team collaboration

MS Office

Customer service

Flexibility

Stress management

Regulatory knowledge

Education

Bachelor's degree in Nursing, Social Work, Community Health or related field

Tools

MS Office

PeopleSoft

HealthStream

Scheduling software

Job description

Department

35100 Wake Forest Baptist Medical Center - Administration: Pediatrics

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday-Friday

Pay Range

$30.70 - $46.05

EDUCATION/EXPERIENCE

Bachelor's degree in Nursing, Social Work, Community Health or related field required. Spanish language proficiency preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

RN or Social Worker licensure in good standing in the State of applicable state preferred. Certification in specialty area within one year of hire preferred.

Essential Functions

• Maintains compliance with hospital, regulatory, and Joint Commission guidelines and adheres to standards related to education to enhance safe, quality patient care. Engages actively in continuous quality improvement initiatives.
• Demonstrates organizational commitment, ethical and professional behavior by serving as a role model for hospital values to staff, physicians and patients. Maintains appropriate confidentiality of privileged information. Participates in activities to promote professional growth and development.
• Coordinates scheduling of all nurse assignments and manages schedule and client database.
• Assists with in-hospital recruiting as needed:
  • Establishes initial contact with families at local birthing hospitals. Successfully engages, recruits, and schedules families for nurse home visits.
  • Builds relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Schedules clients by phone that are missed during in-hospital recruiting.
• Conducts post-visit connection (PVC) phone calls with families, tracks services contacted and received, and provides re-referrals when necessary.
• Distributes appointment cards and PVC surveys.
• Functions as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follows up with families in a timely manner, demonstrates good customer service and coordinates coverage when not in the office.
• Functions as an active member of the Nurse Education Support Team by attending all regular staff meetings, Nurse Education Support Team planning meetings, in-service trainings, and other meetings as required.
• Completes other duties and tasks as assigned by Clinical Director and program leadership.

Skills/Qualifications

• Excellent oral and written communication skills with strong attention to detail and multitasking skills
• Ability to work with culturally diverse populations
• Ability to work independently and effectively with teams to meet deadlines
• Proficient in Microsoft Office, PeopleSoft, HealthStream and other data systems
• Expertise in customer service and patient perception of care
• Flexibility and ability to respond quickly in a changing environment
• Ability to function effectively under stressful conditions and difficult situations
• Knowledge of law, regulation, and ethics related to Labor and Delivery (Child Abuse, DHHS, CMS, Women's Rights, Parental laws)

Work Environment

• Subject to highly stressful situations
• Moderate noise environment
• Clean, well lit environment
• Possible exposure to infectious and contagious diseases
• Possible exposure to radiation hazards
• Exposure to housekeeping/cleaning agents/chemicals
• Contact with patients/families under wide variety of circumstances
• Subject to many interruptions

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Works with a team of nurses to assist in coordinating Nurse Education Support Team cases, including scheduling home visits for families in the birth hospital. Makes phone calls to schedule families missed during the hospital visits, schedules and coordinates visits and assignments for the nurses. Manages the public information lines to answer questions and reschedule parents. Conducts post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. Communicates in English and/or Spanish.