Nurse Patient Experience Navigator (12 Month Contract)

McKesson; United States; Remote; USD 56,000 - 94,000; Full time

Job summary

An impact-driven company seeks a Nurse Patient Experience Navigator to support patients in their healthcare journey. This role is crucial in managing patient assistance programs, ensuring easy access to therapies, and collaborating with healthcare providers. The ideal candidate will possess strong interpersonal and communication skills, along with a background in patient management. With a commitment to quality care, this position offers the opportunity to make a meaningful impact in the lives of patients. Join a forward-thinking organization dedicated to enhancing healthcare accessibility and quality.

Qualifications

• 5-7 years of patient management experience required.
• RN/RPN/LPN registration in good standing is essential.

Responsibilities

• Manage patient assistance program support and ensure access to therapy.
• Liaise with healthcare providers to coordinate patient care.

Skills

Interpersonal Skills

Leadership Skills

Communication Skills

Analytical Skills

Time Management

Education

RN/RPN/LPN Registration

Tools

MS Office

CRM Systems

Data Management Tools

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters

We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

Reporting to the Supervisor, the Nurse Patient Experience Navigator plays a vital role in supporting patients within the patient assistance program. They will manage all aspects of program support for assigned physicians or centers (hospital or clinics) in each geographical area, ensuring patients have easy access to the support program and their drug therapy. The Nurse Patient Experience Navigator will work directly with reimbursement specialists to help secure funding and build rapport with clinics and physicians.

Patient Support

Responsibilities include but are not limited to:

1. Perform HCP and patient registration activities according to program protocols and departmental procedures.
2. Process data entry of pertinent information received during program service delivery.
3. Respond to general inquiries via telephone or web-based platforms regarding program services, disease states, or products.
4. Provide medical support to patients and healthcare providers, including education on diseases and therapies.
5. Attend specialized training sessions for specific therapies provided by the pharmaceutical team.
6. Support inbound/outbound calls for maintenance and adherence, including live call center support.
7. Understand patients’ healthcare plans and facilitate access to support beyond medication.
8. Follow case-management protocols, including clinical monitoring, data collection, patient follow-up, and adverse event reporting.
9. Collaborate with reimbursement specialists and physicians to secure funding and explore alternative funding sources.
10. Attend patient meetings and conferences to enhance knowledge and support.
11. Identify and report adverse events to relevant authorities and systems.

Stakeholder Interactions

1. Liaise with physicians’ offices, pharmacies, infusion providers, and other parties to coordinate patient care.
2. Identify opportunities for organizational improvement focusing on customer service and cost control.
3. Build relationships with key customers and operate as a liaison between vendors and manufacturers.
4. Deliver professional presentations and develop solutions to improve client service and processes.
5. Participate in virtual meetings, seminars, and networking activities.
6. Research and advocate for public assistance resources for patients.
7. Ensure high customer responsiveness and proactively address issues.
8. Analyze data to identify trends and inform account strategies.
9. Represent customer needs internally and communicate key opportunities and issues to senior management.
10. Develop and communicate account strategies and growth opportunities.
11. Adapt to changing workloads efficiently.

Key Requirements

Communication & Soft Skills

• Effective interpersonal, leadership, and relationship-building skills.
• Ability to lead difficult conversations empathetically.
• Excellent written and verbal communication skills; bilingualism preferred.
• Team-oriented with strong presentation skills, both face-to-face and virtual.

Technical & Business Understanding

• Proficiency in MS Office, Adobe, CRM systems, VOIP, and web platforms.
• Experience with data management and reporting tools is an asset.
• Strong business and financial acumen.
• Maintain confidentiality of sensitive information.

Traits

• Efficient time management and organizational skills.
• Strong analytical and mathematical abilities.
• Motivational, influential, and coaching skills.
• Attention to detail.

Requirements

• Motivated, personable, and agile with stakeholder management and patient care experience.
• RN/RPN/LPN registration in good standing.
• 5-7 years of patient management experience.
• Knowledge of MS therapeutic area preferred.
• Willingness to travel (~30%) across North America.
• Flexible working hours.

Compensation & Benefits

We offer a competitive total rewards package, including base pay, bonuses, and long-term incentives. For more details, click here.

Base Pay Range: $56,300 - $93,900

Equal Opportunity Statement

McKesson is committed to diversity and inclusion. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information. For more, visit our EEO page.

Join us at McKesson!