Nurse Navigator - UT Vascular & Transplant Surgeons

University Physicians Group; Knoxville (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

The University Physicians Group seeks an Office Nurse Navigator for the University Vascular & Transplant Surgeons to coordinate and manage the full continuum of patient care. This role handles referrals, schedules surgeries, supports front, middle, and back-office operations, and ensures smooth daily workflow across the UVTS practice.

Licensed Nurse Practitioner or Certified Medical Assistant will build relationships with referring physicians, ensure OSHA/HIPAA compliance, assist surgeons and

Qualifications

• Licensed Nurse Practitioner or CMA license required.
• Experience with vascular surgery practices is preferred.

Responsibilities

• Coordinate and manage patient care including referrals and scheduling.
• Optimize new patient intake processes for the UVTS practice.
• Assist surgeons and APPs with clinical and surgical support.
• Coordinate communications between patients, providers and insurers.
• Ensure OSHA and HIPAA compliance.
• Provide front/middle/back-office coverage when needed.

Skills

Care coordination

Patient advocacy

Relationship building

Regulatory compliance

Education

Nurse Practitioner license

Certified Medical Assistant (CMA) credential

Job description

Description

The University Vascular & Transplant Surgeons: Office Nurse Navigator is a Licensed Nurse Practitioner or Certified Medical Assistant i s responsible for coordinating and managing the full continuum of patient care within the UVTS practice. This role ensures smooth operations by managing referrals, coordinating care with providers, answering patient inquiries, managing portal requests, coordinating co-surgeries, supporting office operations, managing FMLA paperwork, scheduling surgeries, and providing cross-coverage for all sections of the Vascular office as needed.

Essential Duties and Responsibilities:

• Optimize new patient intake processes for the UVTS practice.
• Coordinate and manage patient care, including reviewing and processing referrals.
• Build and maintain strong working relationships with referring physicians and their staff.
• Ensure compliance with OSHA and HIPAA regulations.
• Assist surgeons and advanced practice providers (APPs) with clinical and surgical support.
• Serve as a patient advocate, coordinating communications between patients, providers, and insurance companies to assist with prior authorizations for testing, procedures, and surgeries and FMLA paperwork.
• Attend required meetings and actively participate in team initiatives.
• Maintain active BLS certification.
• Provide coverage for the front, middle, and back-office areas when needed to support overall office operations.
• Perform other duties as assigned.

Requirements

• Licensed Nurse Practitioner or Certified Medical Assistant (LPN, CMA) license (required).
• Vascular Surgeons experience (required).