Nurse Navigator - UT Gastroenterology

University-Physicians; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Short-term and Long-term disability

Life insurance

Flexible Spending Accounts

Health Savings Account with Employer贡献

Job summary

University Physicians Group seeks a Nurse Navigator for the University Gastroenterology practice in Knoxville, TN. The role requires an NP or CMA license and GI experience to coordinate referrals and patient care with providers and insurance, supporting surgical scheduling and office operations.

The position emphasizes patient advocacy, compliance with regulatory standards, teamwork, and coverage across front to back office areas, contributing to a seamless patient experience.

Qualifications

• Licensed Nurse Practitioner (NP) or Certified Medical Assistant (CMA) license required.
• Gastroenterology experience required.

Responsibilities

• Optimize new patient intake processes.
• Coordinate and manage patient care, including referrals.
• Build strong relationships with referring physicians and staff.
• Ensure OSHA and HIPAA compliance.
• Assist physicians and APPs with clinical and surgical support.
• Advocate for patients, handling prior authorizations and FMLA paperwork.
• Attend required meetings and participate in team initiatives.
• Maintain BLS certification.
• Provide coverage for front, middle, and back-office areas.

Skills

Patient coordination

Referral management

Education

Nurse Practitioner license

Certified Medical Assistant license

Job description

Description

University Gastroenterology: Office Nurse Navigator is a Licensed Nurse Practitioner or Certified Medical Assistant i is responsible for coordinating and managing the full continuum of patient care within the UT GI practice. This role ensures smooth operations by managing referrals, coordinating care with providers, answering patient inquiries, managing portal requests, coordinating co-surgeries, supporting office operations, managing FMLA paperwork, scheduling surgeries, and providing cross-coverage for all sections of the GI office as needed.

Essential Duties and Responsibilities:

• Optimize new patient intake processes for the UT GI practice.
• Coordinate and manage patient care, including reviewing and processing referrals.
• Build and maintain strong working relationships with referring physicians and their staff.
• Ensure compliance with OSHA and HIPAA regulations.
• Assist physician and advanced practice providers (APPs) with clinical and surgical support.
• Serve as a patient advocate, coordinating communications between patients, providers, and insurance companies to assist with prior authorizations for testing, procedures, and surgeries and FMLA paperwork.
• Attend required meetings and actively participate in team initiatives.
• Maintain active BLS certification.
• Provide coverage for the front, middle, and back-office areas when needed to support overall office operations.
• Perform other duties as assigned.

In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center, and More!

Requirements

• Licensed Nurse Practitioner or Certified Medical Assistant (LPN, CMA) license required.
• Gastroenterology experience required.