Nurse Navigator - UH Care Management - University Hospital

USA Health; Mobile (AL); On-site; USD 55,000 - 75,000; Part time

Job summary

University of South Alabama Health System is seeking a Nursing Access Services Coordinator to coordinate care, support transitions, and optimize patient flow across facilities. The role emphasizes collaboration with clinicians, education, scheduling, and data-driven improvement initiatives.

The ideal candidate holds an Alabama nursing license with relevant experience, understands discharge planning, and can work within multiple information systems to ensure seamless patient experiences across

Qualifications

• Graduation from an accredited school of nursing or practical nursing with Alabama standards; 3 years related experience required.
• Master's Degree will substitute for 1 year of the required experience (preferred).
• Current Alabama RN or LPN license, or current Multi-State RN License per NLC Alabama, upon hire.

Responsibilities

• Coordinates care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience.
• Assesses educational needs in collaboration with nursing and medical personnel and evaluates educational program effectiveness.
• Accesses multiple clinical information systems to gather and verify patient demographics and clinical information.
• Assists in identifying and documenting issues related to transitions of care and rounds on patients to ensure expectations are met.
• Provides individualized support, education and information to make care seamless and comprehensive.
• Facilitates patient scheduling with schedulers and coordinators for appointments and testing.
• Identifies and designs new strategies to increase service utilization.
• Reviews patient lists to identify patients benefiting from interventions and tracks outcomes of referrals and treatments.
• Completes all mandatory department, educational and hospital requirements.
• Adheres to infection control and safety standards.
• Regular attendance and ability to work defined schedule and overtime.

Skills

Initiative

Resourcefulness

Communication

Organization

Problem-solving

Discharge Planning

Access Services coordination

Education

Nursing license (RN/LPN)

NLC license (Alabama)

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Coordinates care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at USA Health.
• Assesses educational needs in collaboration with all levels of nursing and medical personnel and evaluates the effectiveness and efficiency of educational programs, utilizing a systematic approach.
• Accesses to multiple network clinical information systems to gather and verify patient demographic and clinical information.
• Assists in identifying and documenting issues related to transitions of care and will round on patients as appropriate while monitoring their healthcare experience to ensure all expectations are being met.
• Provides individualized support, education and information, helping to make care seamless, continuous and comprehensive.
• Facilitates patient scheduling functions: communicates with schedulers and coordinators regarding scheduling appointments, both new and follow up, and testing.
• Identifies, designs, and implements new strategies that will increase service utilization.
• Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention, while tracking outcomes of referrals and treatments and maintaining detailed records that measure effectiveness of the program.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• Graduation from an accredited school of nursing or practical nursing meeting the minimum standards set by the state of Alabama and 3 years of related experience Required
• Master's Degree will substitute for 1 year of the required experience Preferred
• Current Alabama RN or LPN license or current Multi-State RN License in accordance with the Nurse Licensure Compact (NLC) for Alabama Upon Hire Required
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Must demonstrate initiative, resourcefulness, communication, organization, and problem-solving skills Must demonstrate initiative, resourcefulness, communication, organization, and problem-solving skills
• Discharge Planning Discharge Planning
• Coordinates the development, implementation, and operation of Access Services across the health system. Coordinates the development, implementation, and operation of Access Services across the health system.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.