Nurse Navigator - Sales - Coon Rapids

Vivie; Anoka (MN); On-site; USD 66,000 - 82,000; Full time

Job summary

An established industry player is seeking a dedicated Nurse Navigator to enhance patient and family experiences in home health and hospice care. This role involves guiding patients through their healthcare journey, providing clinical expertise, and ensuring a compassionate approach to care. With a focus on collaboration, you'll work closely with facilities to optimize service utilization and enhance customer satisfaction. The position offers a competitive salary and a comprehensive benefits package, making it an exciting opportunity to make a meaningful impact in the lives of others.

Benefits

Health Coverage

Leadership Training

Wellness Programs

Unlimited Incentive Bonuses

Qualifications

• Licensed RN with experience in home healthcare or hospice settings.
• Strong background in case management and customer service.

Responsibilities

• Guide patients through home health or hospice care services.
• Collaborate with facilities to ensure seamless care transitions.

Skills

Case Management

Strong Communication Skills

Compassionate Care

Customer Service

Education

RN License

2+ Years Healthcare Experience

Sales Experience

Tools

Customer Relationship Management Tool

Computer Skills

Job description

Join to apply for the Nurse Navigator - Sales - Coon Rapids role at Vivie

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Join to apply for the Nurse Navigator - Sales - Coon Rapids role at Vivie

Schedule: Full Time – 80 hours/pay period – Monday to Friday – 8 a.m. to 4:30 p.m.

Join Vivie and help us create meaningful impact! As a Nurse Navigator, you’ll guide patients and families through home health or hospice care services, offering clinical expertise and emotional support. We’re looking for a licensed RN with qualifications such as case management experience, strong communication skills, and a compassionate approach to care.

At Vivie, we value our people and offer a competitive pay range of $66,400 to $81,100 (salaried exempt), based on qualifications, experience, and location. This position also includes unlimited incentive bonuses. Our comprehensive benefits package includes health coverage, leadership training, and wellness programs.

Let’s grow together—apply now and discover the difference you can make at Vivie!

Vivie is an equal opportunity employer.

Purpose

Our purpose is to compassionately connect individuals and families with tailored home health and hospice solutions that prioritize safety, comfort, dignity, and quality of life. Through proactive outreach and education, we aim to deliver the right care at the right time, empowering referral partners and prospective patients to navigate the HCBS healthcare journey with confidence and peace of mind.

Scope

• Deliver white-glove customer service and support within assigned facilities to ensure a high-level of satisfaction and timely transitions of care.
• Collaborate closely with key contacts within strategically assigned facilities to ensure understanding of services and benefits to achieve organizational referral, admission, and census goals and increase utilization of services within assigned accounts.
• Engage in pre-discharge facility calls/visits to prospective patients at the assigned facilities' request upon receipt of the referral to determine appropriateness and deliver seamless care transitions for home health care and hospice business lines.
• Develop and execute annual education plan in assigned facilities and with key stakeholders in partnership with marketing, sales, & clinical teams.
• Manage all aspects of the organization’s care transition program & discharge follow-up calls, as assigned. Partner closely with clinical staff to ensure hospice readiness when appropriate.

Key Responsibilities

• Collaborate closely with key contacts within strategically assigned facilities to ensure understanding of services and benefits to achieve organizational referral, admission, and census goals and increase utilization of services within assigned accounts.
• Create and execute sales plans to achieve goals.
• Document all activities in the organization’s Customer Relationship Management tool.
• Engage in pre-discharge facility calls/visits to prospective patients at the assigned facilities' request upon receipt of the referral to determine appropriateness and deliver seamless care transitions for home health care and hospice business lines.
• Provide “white glove” service in all interactions with patients, families, referral staff, etc., to positively impact the customer experience.
• Ensure consent for services is obtained and complete admission, if appropriate.
• Develop and execute annual education plan in assigned facilities and with key stakeholders in partnership with marketing, sales, & clinical teams.
• Manage the organization’s transition program & discharge follow-up calls, partnering closely with clinical staff to ensure hospice readiness when appropriate.
• Attend weekly ITD meetings to identify patient needs.
• Responsible for identifying and resolving challenges and complaints to ensure client/partner facility satisfaction.
• Occasionally attend events within partner facilities to promote our services.

Education And Experience Required

• 2+ years of healthcare experience as an LPN or RN (RN preferred) within a home healthcare or hospice setting. Must have a current license.
• 2+ years of sales & customer service experience preferred.
• Must have adequate computer skills.
• Must complete and pass a state-required background study.
• Able to physically perform the duties required by the position.
• Must be able to read, write, and speak English well enough to communicate with staff, patients, families, and facilities.

Reports To:

Sr. Director of Sales