Nurse Navigator

Syneos Health, Inc.; San Francisco (CA); On-site; USD 86,000 - 94,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and

401k with company match

Flexible PTO

Job summary

Syneos Health, Inc. is seeking a Nurse Navigator to provide inbound and outbound patient support in a pharmaceutical environment.

You will answer calls, handle emails, and coordinate with regulatory, medical affairs, and the Nurse Supervisor to resolve patient issues. The role requires a Bachelor's degree (RN or BSN) and 2+ years in customer service or patient care, with experience using injectable therapies.

Qualifications

• Bachelor's degree, RN or BSN required.
• 2+ years in customer service or patient care in chronic conditions.
• Experience with injectable therapies.

Responsibilities

• Provide inbound and outbound patient support in a pharmaceutical environment.
• Answer calls, manage emails, and follow up with patients.
• Coordinate with regulatory, medical affairs, and Nurse Supervisor to resolve issues.
• Conduct virtual training and educate patients on training materials.

Skills

Customer service

Patient care

Communication

Training

Education

RN or BSN (Bachelor's degree required)

Job description

Updated: Yesterday
Location: San Francisco, CA, United States
Job ID:17780-OTHLOC-CIxvYfws

You’re a nurse, a patient advocate, and an educator—and you excel at every one of them.

In this role, you will beresponsible for providing inbound and outbound patient support in a pharmaceutical environment. As a Nurse Navigator your duties will include but are not limited to: answering numerous inbound phone lines, multi-tasking, email communication, outbound follow-up calls with patients, trouble shooting and problem solving with clinical issues that may arise with patients.You will:

• Work with internal customer regulatory, medical affairs, and Nurse Supervisor to efficiently and effectively resolve customer needs
• Manage calls in a personal, systematic, and organized manner
• Conduct virtual training
• Responds to patient inquiries and provide education or information to help regarding training issues utilizing customer-approved materials
• Focus and provide exemplary customer service
• Bachelor's degree, RN or BSN
• 2+ years’ experience in customer service field OR a combination of education and patient care experience in a chronic condition
• Experience with injectable therapies

Desired Requirements:

• Experience in chronic care such as autoimmune disease and short bowel syndrome

The annual base salary for this position ranges from $86,000-$93,500 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday work improvespatients’ lives around the world. Selecting us as an employer secures a career inwhich you’re guaranteed to:

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients.