Nurse Navigator

Syneos Health Commercial Solutions; San Francisco (CA); On-site; USD 86,000 - 94,000; Full time

Benefits offered by this job

Company car or car allowance

Bonus potential

Health benefits

Job summary

Syneos Health in the United States seeks a Nurse Navigator to provide inbound and outbound patient support in a pharmaceutical setting. You will handle calls and emails, coordinate with internal teams, and deliver education to patients about therapies and training.

The role requires a BSN/RN, 2+ years in customer service or related care, experience with injectable therapies, and a commitment to quality patient service. Eligible for a competitive base salary with benefits and potential bonus.

Qualifications

• Bachelor's degree, RN or BSN.
• 2+ years’ experience in customer service field OR a combination of education and patient care experience in a chronic condition.
• Experience with injectable therapies.

Responsibilities

• Answer inbound and outbound patient calls and emails.
• Coordinate with regulatory, medical affairs, and Nurse Supervisor to resolve needs.
• Manage calls in an organized manner.
• Conduct virtual training.
• Provide education or information to patients regarding training materials.
• Deliver exemplary customer service.

Skills

Customer service

Communication

Training

Education

Bachelor's degree, RN or BSN

Job description

Description

You’re a nurse, a patient advocate, and an educator—and you excel at every one of them. In this role, you will be responsible for providing inbound and outbound patient support in a pharmaceutical environment. As a Nurse Navigator your duties will include but are not limited to: answering numerous inbound phone lines, multi-tasking, email communication, outbound follow-up calls with patients, trouble shooting and problem solving with clinical issues that may arise with patients. You will:

• Work with internal customer regulatory, medical affairs, and Nurse Supervisor to efficiently and effectively resolve customer needs
• Manage calls in a personal, systematic, and organized manner
• Conduct virtual training
• Responds to patient inquiries and provide education or information to help regarding training issues utilizing customer-approved materials
• Focus and provide exemplary customer service
• Bachelor's degree, RN or BSN
• 2+ years’ experience in customer service field OR a combination of education and patient care experience in a chronic condition
• Experience with injectable therapies

Essential Requirements

• Bachelor's degree, RN or BSN
• 2+ years’ experience in customer service field OR a combination of education and patient care experience in a chronic condition
• Experience with injectable therapies

Desired Requirements

• Experience in chronic care such as autoimmune disease and short bowel syndrome

The annual base salary for this position ranges from $86,000-$93,500. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.