Patient Navigator

University of Miami; Miami (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

University of Miami Health System in Miami, FL is seeking a full-time Patient Navigator to support patients in navigating care, coordinating treatment plans, and following up on services ordered by caregivers.

The role emphasizes confidentiality, excellent communication with patients and providers, and ability to manage reminders, records, and care gaps. On-site position with competitive compensation and benefits.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of relevant work experience.
• Ability to handle confidential information with discretion.
• Excellent oral and written communication skills.
• Strong interpersonal skills and professionalism.

Responsibilities

• Evaluate patients to obtain information for developing an effective treatment plan.
• Ensure patients have access to insurance and social services for which they are eligible.
• Remind patients of appointments and liaise with providers.
• Identify and resolve barriers to care and educate patients about health and life issues.
• Coordinate care, prepare and track medical records and pathology specimens; maintain documentation.

Skills

Discretion

Written communication

Interpersonal skills

Follow instructions

Stress management

Provider liaison

Education

High School diploma or equivalent

Job description

UMHC-SCCC is currently seeking a full-time Patient Navigator to work on-site in Miami. The Patient Navigator facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

CORE JOB FUNCTIONS

Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan. Ensures patients have access to insurance and social service programs for which they are eligible.

Provides patient reminders of upcoming appointments and acts as liaison between patients and providers. Identifies and resolves real or perceived barriers to care. Educates and counsels patients on issues related to their health and life situations. Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

Handle patient communications and contact healthcare facilities for medical records. Address care gaps with the nurse navigator. Prepares, tracks, and processes medical records and pathology specimens. Reviews and file medical records for completeness; use tracking systems for accurate documentation.

Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, copy, fax, emailing, and mailing records while ensuring confidentiality. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High School diploma or equivalent Experience: Minimum 1 year of relevant work experience Knowledge, Skills and Attitudes: Ability to process and handle confidential information with discretion. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.