Nurse Manager - Nursing Support Services

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 165,000 - 215,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Nurse Manager to lead inpatient and perinatal Nursing Support Services and the Nursing Staffing Office. You will oversee staff development, performance management, and ensure alignment with quality and financial goals.

The role requires a BSN and a Master’s degree in Nursing or Healthcare Administration, plus 3–5 years of related experience and 0–1 years in supervisory roles.

Qualifications

• Current licensure from the Massachusetts Board of Registration in Nursing.
• Master’s Degree in Nursing, Healthcare / Business Administration preferred; BSN required.
• AHA BLS certification.
• 3–5 years of related work experience and 0–1 years supervisory/manager experience.
• Demonstrated competencies working collaboratively across an interdisciplinary team.

Responsibilities

• Responsible for selecting, developing and ongoing performance management of staff to meet talent, clinical, patient experience, quality and financial goals.
• Nurse Manager serves as a role model for leadership, quality and service excellence.
• Assist the team in identifying patient care priorities and developing critical thinking in clinical areas.
• Collaborate with Director to prepare and monitor unit budgets and variance reports.
• Collaborates with interdisciplinary team to develop standards of nursing care and advance practice.

Skills

Leadership

Staff development

Budgeting

Interdisciplinary collaboration

Performance management

Regulatory compliance

Education

Master's degree in Nursing or Healthcare Administration

BSN required

AHA BLS certification

Tools

EPIC EMR

MS Office

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Director, Inpatient and Perinatal Services provides 24‑hour operational accountability for Nursing Support Services, including the Nursing Float Pool, the Administrative Clinical Supervisors, and Nursing Staffing Office.

Collaborates with the Director and other nursing and interdisciplinary leaders to develop and oversee a safe and therapeutic environment for all patients and a high‑performing work environment for all staff. The manager is responsible for all staff‑related matters and for operating the respective teams within budgetary guidelines, while continuing to enhance quality patient care.

Job Description

Essential Duties & Responsibilities

• Responsible for the effective selection, development and ongoing performance management of staff, to ensure the right talent is in place to achieve staff experience, clinical, patient experience, quality and financial goals.
• The Nurse Manager is the role model for excellence in leadership, quality, patient experience, staff experience and service excellence.
• Supports the staff, both direct reports and interdepartmental partners, in the identification of patient care priorities and promotes the development of critical thinking skills in the clinical areas.
• Assists the team in the assessment, planning, implementation, and evaluation of patient care. Serves as an internal consultant for difficult and/or complex patient care needs.
• Partners with the Director to prepare and monitor unit budgets and prepares variance reports and plans for budget adherence, as needed.
• Collaborates with the interdisciplinary team, participates in the development and implementation of standards of nursing care practice, utilizes knowledge of nursing research to support and advance professional nursing practice, and critically analyzes research studies in the area of specialization to justify inclusion/exclusion of findings into practice.
• Advances professional nursing practice through publication and/or membership participation in professional nursing organizations and best‑practice research.
• Represents the nursing discipline and/or own unit on hospital‑wide committees and initiatives.
• Directly ensures all credentials including, but not limited to, licensure, certifications, trainings, and competencies are maintained in accordance with the appropriate regulatory and/or hospital requirements.
• Participates in multi‑disciplinary clinical meetings with the main objective being the successful treatment and management of patient care, modelling and promoting patient advocacy.
• Reviews all incident reports, restraint and seclusion forms for completeness and clarity of the episode/problem, reports all negative outcomes of such episodes in a timely manner to quality and safety, and problem‑solves with other managers to prevent further negative outcomes.
• Responsible for the development of education materials for patients, families, and staff and collaborates with Quality and Safety and/or Nursing Professional Development as needed.
• Responsible for ongoing process improvement efforts in all assigned areas to meet or exceed benchmarks in key areas.
• Identifies staff educational needs and develops educational programs to meet those needs, works collaboratively to ensure that appropriate education programs are planned, developed and implemented to meet the ongoing educational needs of staff, and accepts responsibility for identifying and meeting own educational needs.
• Participates in the development and implementation of both broad nursing division goals and department/unit specific goals.
• Maintains effective open communication across all areas to ensure alignment of programs, services, outcomes.
• Participates in the educational experiences of students on clinical rotations through affiliated schools.
• Maintains thorough understanding of hospital policies and protocols, and practices within those policies and protocols, and ensures compliance, demonstrating competency with all regulatory expectations and guidelines (i.e., DMH, DPH, BORM, BORN, Joint Commission).
• Builds collegial relationships resulting in compassionate and committed teams and with all stakeholders, working with a thorough understanding and commitment to the Mount Auburn Hospital culture, including the core values and leadership model.
• Participates in the development and implementation of standards, goals, objectives, policies, and procedures across all areas, which facilitate quality patient care, creative professional practice and meet all requirements of state and federal agencies.
• Other duties as assigned.

Qualifications

• Current licensure from the Massachusetts Board of Registration in Nursing.
• Master’s Degree in Nursing, Healthcare / Business Administration preferred; BSN required.
• Current AHA BLS required.
• 3‑5 years of related work experience and 0‑1 years supervisory/manager experience required.
• Demonstrated competencies working collaboratively across an interdisciplinary team.
• Demonstrated experience with EHRs (EPIC preferred), MS Office applications preferred.

Age Based Competencies

Employees in this job must be competent to provide patient care to the following age groups: Neonatal: Birth to 6 months, Young adult: 1630 years, Middle Age: 30 - 60 years, Elderly: 60 -

Physical Nature Of The Job

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. The job is physical in nature and the employee needs to stand and/or move around through the majority of their shift.

Pay Range

$165,000.00 USD – $215,000.00 USD

All staff must be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer / Veterans / Disabled