Nurse - Individualized Care, Access and Patient Support

Cardinal Health; Sacramento (CA); Remote; USD 67,000 - 102,000; Full time

Job summary

A healthcare solution provider is seeking a Nurse, Individualized Care to enhance patient treatment quality through education and support. In this full-time remote role, you will engage with patients to provide tailored assistance and maintain ongoing relationships. Qualifications include a valid RN license and strong communication skills. The position offers a competitive salary range of $67,500 - $101,220.

Benefits

Medical coverage

Dental and vision coverage

401k savings plan

Paid time off

Qualifications

• 2-4 years of experience, preferred.
• Current, unrestricted Registered Nurse license, required.
• Ability to work with high volume production teams with an emphasis on quality.

Responsibilities

• Educates patients during calls about treatments.
• Records adverse events and answers patient questions.
• Establishes an ongoing relationship with each assigned patient.

Skills

Effective communication

Empathetic interaction

Computer proficiency

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success.

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Individualized Care provides care that is planned to meet the particular needs of an individual patient.

Job Summary

The Nurse, Individualized Care promotes high-quality patient care and treatment through patient education. With a focus on the products and treatments of a small number of pharmaceutical clients, the Nurse receives inbound calls from patients and schedules outbound calls for patients who have begun treatment with one or more of the client's products.

Responsibilities

• Educates patients during outbound and inbound calls with patients on the treatments that they are receiving as well as their disease states.
• Refers patients to additional services in order to improve their treatment experiences, based on lists of referral organizations approved by each client.
• Records adverse events for treatments and answers patient questions regarding the events.
• Schedules outbound welcome calls and follow-up calls to patients, and leaves voicemail messages when patients are unavailable.
• Meets regularly with Clinical Supervisor and / or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event documentation.
• Participates in trainings in order to gain an understanding of the treatments.
• Be a champion for each patient and consented care partner(s)
• Establish an ongoing relationship with each assigned patient, starting with Welcome, onboarding, treatment initiation, continuation, and ongoing interactions

Qualifications

• 2-4 years of experience, preferred
• Current, unrestricted Registered Nurse license, required
• Bachelor's degree in related field, or equivalent work experience, preferred
• Previous medical experience is preferred
• Demonstrate effective, empathetic and professional communication
• Must communicate clearly and effectively in both a written and verbal format
• Ability to work with high volume production teams with an emphasis on quality
• Able to thrive in a competitive and dynamic environment
• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities

This position is full-time (40 hours / week) and remote. The anticipated salary range is $67,500 - $101,220.

Cardinal Health offers a wide variety of benefits and programs to support health and well-being, including medical, dental and vision coverage, paid time off plan, health savings account (HSA), 401k savings plan, and more.

Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.