Nurse House Supervisor - NE

Kaiser Permanente; Richmond (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

KAISER in Richmond, CA seeks a Nurse House Supervisor - NE to oversee all staff in the facility, acting as on-site administrative designee for off-shifts and weekends. The role ensures safe, high-quality patient care, manages staffing and patient flow, and collaborates to resolve care, safety, and risk-management issues.

Responsibilities include supervising administrative functions, coordinating resources, and guiding the team to meet performance targets while ensuring regulatory compliance with

Qualifications

• Experience in leadership roles within healthcare settings.
• Knowledge of regulatory standards (Nursing Practice Act, The Joint Commission, federal/state/local requirements).
• California RN license required at hire; Basic Life Support (BLS) certification.

Responsibilities

• Oversee staff and coordinate operations across shifts; ensure high-quality patient care.
• Monitor staffing, capacity, and patient flow; collaborate with other organizations.
• Facilitate team meetings, performance feedback, and staff development.
• Ensure compliance with regulatory standards and safety; manage risk and audits.
• Lead initiatives to improve operational efficiency and care delivery in a 24/7 facility.

Skills

Problem Solving

Communication

Leadership

Team Building

Diversity & Inclusion

Adaptability

Decision Making

Confidentiality

Education

Associates degree in Business, Nursing, Health Care, or related field

Job description

Job Summary:

In addition to the responsibilities below, this position is also responsible for overseeing all staff in the facility through partnerships with other organizations; acting as the on-site administrative designee for off-shifts and weekends; assessing and monitoring clinical nursing practice for optimal patient care; coordinating staffing for all shifts by maintaining appropriate staffing and skill levels; managing decedent affairs; facilitating patient flow and throughput with internal and external continuum stakeholders; rounding on patient units to identify placement needs, available beds, and staff/patient capacity; advocating for patients; monitoring quality of care delivered while ensuring it meets the age-related and developmental needs of patients; supervising staff, assessing their needs and identifying educational opportunities; and managing and resolving clinical, human resource, employee, department safety, care experience, and risk-management issues. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.

Essential Responsibilities:

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.

• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.

• Supervises hospital administrative functions to support patient care by: facilitating team meetings and/or management decisions and identifying action items, taking into consideration compliance timelines and financial commitments; facilitating and maintaining utilization and productivity to achieve performance targets; maintaining and ensuring collection of data, interpreting data, and taking action; supervising cross-functional activities including workplace and patient safety, labor relations, and quality/risk management issues; maintaining survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and delivering requested audit documentation, information, and reports; and ensuring budget targets are met by assuming accountability for appropriate staffing, patient placement, and/or other relevant decisions as required.

• Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant program impact; supervising data collection to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving direct patient care management; coordinating resources in hospital areas to ensure appropriate assignment and utilization; supervising multidisciplinary hospital team(s) and holding team(s) accountable for performance as needed; helping implement emergency preparedness programs; ensuring others are up-to-date with the teams emergency preparedness plan, ensuring recovery plans are implemented, ensuring staff are trained and understand expectations for during and after an emergency; coaching the team and monitoring implementation and delivery on objectives; and supervising and coaching the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.

• Supervises improvements to operations and technology processes by: executing the work of cross-functional teams on strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency, and escalates as needed; responding to escalations to improve the performance of operations system processes and address quality and safety issues; monitoring strategic plans with the goal of achieving integrated services across the continuum of care; and monitoring performance metrics to track the success of strategic improvement projects.

• Minimum Qualifications:

  Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: monitoring the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; ensuring compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and contributing to the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.

  Minimum Qualifications:

  Minimum one (1) year of experience in a leadership role with or without direct reports.

  Associates degree in a Business, Nursing, Health Care, from an accredited Nursing program or directly related field AND minimum two (2) years of experience as a charge nurse, clinical coordinator, acute care hospital, clinical department assistant manager, or a related-nursing field.

  Registered Nurse License (California) required at hire

  Basic Life Support

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Problem Solving; Communication; Facilitation Skills; Drives Results; Diversity, Equity, and Inclusion Support; Integrity; Dependability; Ambiguity/Uncertainty Management; Learning Agility; Constructive Feedback; Leadership; Team Building; Confidentiality

Preferred Qualifications:

• One (1) year of customer service experience.
• One (1) year of project/program management experience.

COMPANY: KAISER

TITLE: Nurse House Supervisor - NE

LOCATION: Richmond, California

REQNUMBER: 1408684

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.