Nurse Help Line RN

Gillette Children's; Northern (KY); Hybrid; USD 55,000 - 94,000; Full time

Job summary

Gillette Children's seeks a Nurse Help Line RN to provide family-centered nursing care via telephone, advising on health maintenance and navigation of the care system. The role supports a centralized on-call communication center for patients, families, and staff across settings.

The ideal candidate holds an MN RN license, 3+ years of experience, and a commitment to teamwork in a dynamic, multi-department environment. Remote with residency requirements in MN or WI; on-site coverage in St.

Qualifications

• Current RN license in MN.
• Completion of a professional nursing program.
• Minimum of 3 years of experience.
• BLS certification preferred.

Responsibilities

• Delivers patient care over the telephone using the nursing process.
• Triages calls based on urgency and acuity.
• Collaborates with providers and the health care team.
• Maintains documentation in the medical record and reviews care plans.

Skills

Communication skills

Critical thinking

Multitasking

Keyboarding

Education

RN program / Nursing program

Bachelor's degree (preferred)

Job description

Nurse Help Line RN 0.9 FTE. Department hours are 7:00 am - 9:30 pm, Monday-Friday. Holiday coverage required on a rotating basis, 8:00 am to 4:30 pm. This is a remote opportunity; however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed.

Purpose of position

The Nurse Help Line RN administers family-centered nursing care to patients, advise patients on health maintenance and disease prevention, and/or provide skilled assistance in navigation of the health care system as appropriate to the developmental, cultural, emotional, and medical, surgical, or rehabilitative needs of the patient and their families. This position will provide a centralized Gillette communication center to patients, providers and staff who are on-call, other care sites and community resources.

Specific duties are determined by the work setting and/or the patient population served; however, in all positions at Gillette, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams.

Compensation & Benefits Information

The hourly wage for this opportunity is $39.86 to $68.13. In addition, this position is eligible for shift differential pay, which includes $1.75/hour for weekends, $2.75/hour for evenings, and $4.00/hour for nights. Pay is dependent on several factors including number of hours worked within the field, education, and certification/licensure. Hourly pay just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Core Responsibilities and Duties

1. Patient Care – Delivers patient care over the telephone which optimizes the patient’s health status and outcomes through the use of the nursing process.

• Demonstrates thorough assessments.
• Creates individualized plans of care that are evidence-based.
• Successfully implements interventions.
• Effectively prioritizes.
• Evaluates patient care based on desired outcomes.
• Communicates patient-related nursing data and information to enhance active and informed decision making by patients, families, nurse colleagues, and other healthcare providers.
• Effectively triages patient/family/caregiver calls based on urgency and acuity of symptoms, concern or diagnosis.
• Collaborates with providers and other members of the health care team in the care of patients.
• Reference the medical record for patient information, documentation of patient visits, procedures, and care provided, and to review the plan of care.
• Completes timely document all interactions with patients and providers when medical direction is given.

2. Family Centered Care - Provides nursing care and health education reflecting specific patient, family, cultural and community needs.

• Identifies the learning needs of the population served.
• Implements an effective teaching plan.
• Employs strategies to promote health in a safe environment.
• Seeks opportunity to evaluate effectiveness of health education as culturally and developmentally appropriate.
• Adapts to staffing and department workflow needs based on patient care needs and availability of staff and services.

3. Autonomous Practice – Exercises independent judgment that influences care and demonstrates understanding of potential clinical implications.

• Supervises, delegates, and provides care based on the abilities and limitations of care personnel and patient acuity.
• Identifies and incorporates evidence-based improvements into own daily work.

4. Procedures and Policies – Identifies, interprets, and implements organizational policies and procedures according to regulations, professional and community standards.

• Protects the confidentiality of personal health information.

5. Active Engagement – Actively represents the department in committees, task forces, unit activities or other work groups and disseminates information and decisions to colleagues and peers using the Engaged Professional Practice Model.

• Ensures accountability through the use of dashboards and promote transparency through reporting of near misses and medical errors.
• This includes attending a minimum of 75% of department staff meetings.
• Demonstrates meaningful contributions to the productivity of the professional environment of the department.
• Supports work of Clinical Shared Governance initiatives.

6. Professional Development and Quality Improvement.

• Personal Improvement – Maintains professional competence by pursuing opportunities for continuous learning.
• Process Improvement – Identifies and applies basic research methods in a continuous quality improvement approach.
• Education – Pursues own professional growth and contributes to the growth of others.
• Communication – Engages in honest and appropriate communication with others.
• Goals - Demonstrates progress toward or completion of existing goals.
• Performs chart audits and review as needed for Quality Improvement compliance and metrics.

Qualifications

Required

• Current Registered Nurse (RN) license through the MN Board of Nursing.
• Documentation of completion of a professional nursing program (RN program).
• Minimum of 3 years of experience.

Preferred

• Bachelor’s degree in nursing or other healthcare related field.
• Current certification in CPR-BLS for Health Care Providers by the American Heart Association.
• Nursing Specialty Certification relevant to the position.

Knowledge, Skills, and Abilities

• Must be interested in working with people with short term or long-term disabilities that begin in childhood.
• Demonstrated consistent quality customer service skills.
• Demonstrated strength in communication skills, including listening, verbal, and written are essential to provide care by phone.
• Demonstrated critical thinking skills.
• Basic keyboarding and computer skills
• Able to multitask and prioritize.
• Able to complete accurate, thorough, specialty-based assessments.
• Physically able to work hours required and meet physical demands of the position.

At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side‑by‑side with our patients,families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding E-Verify.

Licenses & Certifications

Required

BLS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.