Nurse Education Manager - Critical Care - Mount Sinai Queens - Full Time - Day Shift

Mount Sinai; New York (NY); On-site; USD 115,494 - 173,241; Full time

Job summary

Mount Sinai Medical Center is seeking an experienced Nurse Education Manager to lead clinical and educational activities, including orientation, staff development, and competency assessments. The role integrates Relationship Centered Care and the Professional Practice Model to enhance patient experience.

The position requires a BSN, an advanced degree in nursing education or related field, NY RN licensure, and certifications in critical care are preferred.

Qualifications

• BSN required; Master’s degree preferred in nursing education or related field.
• New York State RN license and BLS/ACLS required.
• CCRN certification recommended; 3–5 years of critical care nursing experience.

Responsibilities

• Leads patient experience initiatives using the Professional Practice Model and Relationship Centered Care.
• Oversees budget development, capital equipment allocation, and educational records.
• Manages education, staff development, competency assessments, and performance improvement plans.
• Ensures age-specific care competencies and evidence-based nursing practices.
• Participates in recruitment, retention, governance, and interdepartmental collaboration.
• Supports mission, vision, and department objectives; mentors and coaches staff.

Skills

Nursing education leadership

Staff development

Quality improvement

Evidence-based practice

Communication

Education

Bachelor of Science in Nursing (BSN)

Master’s degree in Nursing or related field

Master’s in Nursing Education preferred

New York State RN license

Professional nursing certification in Critical Care (CCRN) recommended

Job description

Description

The Nurse Education Manager is an advanced role involving the management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities, including orientation, staff development and competency assessments.

Responsibilities

Patient Experience

• Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience
• Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors.
• Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care.
• Validates staff competency in PHR and provides consistent meaningful feedback with more focused feedback as needed.
• Communicates quantitative and qualitative information regarding the patient experience to the staff and the Interdisciplinary Patient Care Team.
• Collaborates with the Clinical Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate.
• Follows up on all patient concerns in a timely manner and provides service recovery as needed.
• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.

Clinical/Technical Service

• Oversees the development and implementation of the budget, including capital equipment allocation, and makes recommendations according to MSHS financial goals.
• Maintains, reviews and evaluates educational record keeping and reporting systems and modifies as necessary.
• Conducts and participates in meetings related to area of assignment.
• Conducts and participates in research activities including pilot studies/initiatives related to education, healthcare management, clinical practice and other associated areas.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.

Age Specific Competencies (Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric)

• Identifies physical, behavioral and emotional characteristics typical for the age group
• Modifies approaches based on patient age‑specific needs and responses to treatment
• Provides care for patients based on age‑specific needs
• Uses age‑appropriate communication techniques.

Administration/Operations

• Implements Relationship Centered Care as the Professional Practice Model and Modified Primary Nursing as the Care Delivery Model with support of Purposeful Hourly Rounding.
• Maintains patient/employee confidentiality in the management of information.
• Observes established MSHS mandatory educational requirements.
• Reviews and formulates departmental and program objectives in accordance with corporate policies, strategies and goals.
• Participates in the management of external consulting services i.e. schools of nursing, consultations with professional experts.
• Acts as a management representative for the MSHS or department on committees as designated.
• Participates in the formulation of departmental policies and procedures based on evidence, best practices, and expert opinion.
• Acts as resource person for staff as regards Department of Nursing policies and procedures.
• Participates in the recruitment and retention of hospital staff.
• Evaluates staff competencies and compliance with patient care and unit documentation requirements.
• Participates in the ongoing and annual evaluation and performance improvement plans of employees and shares feedback with the Clinical Nurse Managers/Associate Directors/Directors and Senior Directors accordingly.
• Evaluates all newly hired/transferred staff and participates in the decision to pass the probationary period.
• Acts as a management witness in disciplinary activities.
• Supports implementation of the mission, vision, goals and objectives of the department, throughout the clinical service and individual patient care units.
• Evaluates nursing staff performance and mentors, coaches, counsels and disciplines staff as needed.
• Encourages, recognizes and rewards staff participation in quality and safety initiatives, compliance and successes.
• Facilitates organizational change initiatives by using effective strategies.
• Leads a shared decision making model by establishing a structure of shared governance, just culture and staff engagement in practice councils, departmental meetings and initiatives.
• Interprets and implements collective bargaining agreements affecting staff.

Educational/Professional Development

• Participates in the development of other staff members and shares behaviors in both in a written and verbal format to nursing leadership.
• Meets regulatory, licensure and annual health assessment requirements.
• Identifies learning strengths and needs of designated staff.
• Utilizes learning resources.
• Identifies and designs programs that facilitate organizational development.
• Evaluates the effectiveness of educational activities at the level of the learner, the department, and the institution.
• Develops, coordinates and implements activities to achieve educational objectives.
• Conducts reviews and evaluates educational needs assessments.
• Selects appropriate instructional strategies for educational programs.
• Designs, develops, and organizes training manuals, references, web‑based and multi‑media instructional aids, and other educational materials.
• Coordinates activities for maintaining educational materials.
• Acts as a trainer, facilitator, consultant, and supervisor to orientees.
  Quality and Safety
  • Designs, supports and leads a safe, therapeutic and efficient patient‑centered care environment for professional practice.
  • Fosters a fair and open culture that encourages error and near‑miss occurrence reporting.
  • Leads interdisciplinary quality improvement teams using the principles of high reliability.
  • Communicates with staff and leadership on compliance with quality and safety metrics.
  • Leads staff participation in quality and safety initiatives and mandated compliance measures.
  • Participates in MSHS and departmental performance improvement activities.
  Qualifications
  • Bachelor of Science in Nursing (BSN) required.
  • Master’s degree in Nursing or a related healthcare field required, with experience in nursing education and/or nursing leadership. A Master’s degree in Nursing Education is preferred. Candidates currently enrolled in a graduate program may be considered if they have a near‑term graduation date and are committed to completing the degree.
  • Professional nursing certification in Critical Care (CCRN) recommended.
  • Minimum of three to five years of critical care nursing experience required.
  • Demonstrated competence and progressive experience in education, management/administration, and the assigned clinical specialty.
  • Current New York State Registered Professional Nurse license and registration required.
  • Current American Heart Association BLS certification required.
  • Current American Heart Association ACLS certification required.

  Non‑Bargaining Unit, 181 - Nursing Education - MSQ, Mount Sinai Queens

  Equal Opportunity Employer

  The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.

  Compensation

  The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115,494 - $173,241 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.