Nurse Call Center RN

Baptist Health; O'Bannon (KY); Remote; USD 60,000 - 80,000; Part time

Job summary

A healthcare organization is seeking a part-time Nurse Call Center RN to conduct follow-up calls with discharged patients in Kentucky or Indiana. Responsibilities include assessing patient satisfaction, evaluating compliance, and identifying trends for quality improvement. Applicants should have a BSN and 5 years of nursing experience. This role supports high standards of patient care and organizational values, offering a remote work model.

Qualifications

• 5 years' experience as a Registered Nurse.
• RN license is required.

Responsibilities

• Make telephone contacts with patients within 24-48 hours after discharge.
• Ensure high standard of patient care while supporting the organization's mission.
• Analyze patient feedback for quality improvement.

Skills

Patient communication

Critical thinking

Quality improvement

Education

Registered Nurse (BSN preferred)

Job description

Summary

Job Description:

Baptist Health is looking for Nurse Call Center RN - Part-Time to join their team. This is a remote work position that requires residency in KY or IN.

The Discharge Call Nurse is responsible for promoting optimal clinical outcomes in the acute care setting byoverseeing the discharge follow-up call process. This role involves contacting patients within 24-48 hours post discharge to assess satisfaction, evaluate compliance with discharge instructions, and identify trends for qualityimprovement. The Discharge Call Nurse will ensure a high standard of patient care while supporting theorganization's mission and values.

Essential Duties

• Make telephone contacts with patients within 24-48 hours after discharge to assess patient education,satisfaction, and compliance with discharge instructions (75% of time).

• Utilize a centralized database to record and track patient responses, ensuring accurate documentation

• Intervene promptly when issues are reported after discharge, utilizing the grievance process and notifyingRisk Management as necessary.

• Analyze patient feedback to make recommendations for process and performance improvements withinthe department (5% of time).

• Identify trends in patient responses that may indicate areas requiring enhancement in quality of care orhospital processes (5% of time).

• Collaborate with management and clinical staff to implement changes based on patient feedback and bestpractices.

• Serve as a patient advocate by anticipating and addressing customer needs, prioritizing high-qualitycustomer service.

• Communicate effectively with patients, staff, and other stakeholders, ensuring clarity and empathy in allinteractions.

• Employ independent judgment to resolve complaints and ensure compliance with CMS standards.

Minimum Education, Experience, Training and Licensures Required

• Registered Nurse (BSN or higher preferred) with 5 years' experience.

• RN license required

24 hours weekly; 3 days a week

Work Experience

Relevant Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.