Nurse Account Manager

Guardian Pharmacy, LLC; Knoxville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Guardian Pharmacy, LLC in Knoxville, TN is seeking a Nurse Account Manager to proactively identify client needs, build trusted relationships, and drive retention across a tri-state territory. You will serve as the primary contact for issue resolution and provide clinical and regulatory expertise while delivering staff training and on-site education.

Responsibilities include onboarding new clients with data collection and eMAR support, conducting vaccine clinics and quality assurance activities,

Qualifications

• Nursing degree (LPN) and active state nursing license required.
• 3+ years of related experience in long-term care or institutional setting preferred.
• Proven ability to travel within assigned territory.

Responsibilities

• Serve as main contact for assigned accounts, resolving issues and driving retention.
• Provide clinical and regulatory guidance and client staff training.
• Lead onboarding activities, data collection, and eMAR support, including on-site training.

Skills

Client relationship

Travel

Communication

Problem solving

Attention to detail

Teamwork

Independent work

Education

Nursing Degree (LPN)

State Nursing License

Driver's license

Tools

Salesforce CRM

Excel

PowerPoint

Job description

Knoxville, Tennessee, United States of AmericaExtraordinary Care. Extraordinary Careers.With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Knoxville, Tennessee.Why East Tennessee Pharmacy Services? We’re reimagining medication management and transforming care.Who We Are and What We’re About:Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.We are specifically looking for qualified candidates who currently live in Kingsport and Johnson City, TN to support our tri-city territoriesThe Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention. Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training.Attributes Required:Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophyLeadership – ability to lead project teams to deadlines, while maintaining strong team orientationRelational – ability to build relationships with business unit management and become “trusted advisor”Strategy and Planning – ability to think ahead, plan and manage time efficientlyProblem Solving – ability to analyze causes and solve problems at both a strategic and functional levelTeam Oriented – ability to work effectively and collaboratively with all team members Essential job functions (include the following):Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status and relevant updates through issue resolution.Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support.Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvementProvides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.Other essential functions and duties may be assigned as needed.Education and/or Certifications:Nursing Degree (LPN) requiredActive State Nursing license requiredValid driver’s license and clean driving recordSkills and Qualifications:3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferredAdvanced computer skills, including excel, word and PowerPoint requiredAbility to work independently and deliver to deadlinesAbility to solve problems with minimal directionGreat attention to detail and accuracyAbility to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlinesQuality minded; motivated to seek out errors and inquire about inaccuracies. Work Environment:Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.The noise level in the work environment is usually low to moderate.Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.Requires desk work in office environment.Ability to work flexible hoursWhat We Offer:Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”Compensation & FinancialCompetitive pay401(k) with company matchFamily, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)Medical, Dental and VisionHealth Savings Accounts and Flexible Spending AccountsCompany-paid Basic Life and Accidental Death & DismembermentCompany-paid Long-Term Disability and optional Short-Term DisabilityVoluntary Employee and Dependent Life, Accident and Critical IllnessDependent Care Flexible Spending AccountsWellbeingEmployee Assistance Program (EAP)Guardian Angels (Employee assistance fund)Time OffPaid holidays and sick daysGenerous vacation benefits based on years of serviceThe Guardian DifferenceOur clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.Join us to discover what your best work truly looks like.