NTC Training Coordinator

IB3 Global Solutions; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company-paid medical, dental, vision

401(k) with Employer Match

Life Insurance

Disability Insurance

Paid Time Off and paid Holiday Plan

Health Concierge service

Health & Wellness Program

Employee Assistance Program

Job summary

IB3 Global Solutions in Albuquerque, NM, is seeking a Training Coordinator to provide administrative registration, LMS support, and virtual producer duties for the training department, including the Enterprise Learning and Development program. This role will be the main point of contact for customer service and assist in course preparation per NTC procedures.

The position requires LMS experience (Workday preferred), strong communication, and the ability to coordinate instructor-led and virtual

Qualifications

• Experience with LMS systems and Workday is preferred.
• Experience preparing for training deliveries and supporting sessions.
• Proficiency with virtual meeting platforms and the MS Office suite.
• Strong written and verbal communication and ability to work with diverse teams.
• Organizational skills with the ability to prioritize multiple tasks.

Responsibilities

• Coordinate, track, and monitor training and program assignments.
• Support end-to-end delivery of instructor-led and virtual trainings.
• Document and distribute meeting notes and schedules.
• Serve as records custodian and virtual producer for high-quality course execution.
• Prepare for virtual training deliveries, troubleshoot A/V issues, and provide onsite support.
• Maintain training records and serve as main contact for customer service requests.

Skills

LMS experience

Workday experience

Training delivery prep

Virtual meeting platforms

Microsoft Office

Strong communication

Interpersonal skills

Organizational skills

Independent worker

Customer service

Education

High school diploma or GED

Associate's degree preferred

Tools

Adobe Connect

Microsoft Suite

Vision

Job description

COMPANY OVERVIEW

IB3 Global Solutions is a national security company specializing in technical services, strategic advisory services, mission integration, and workforce development that strengthen America\'s strategic deterrence and counterproliferation enterprise. We support the Department of Energy, Department of War, National Nuclear Security Administration, Department of Homeland Security, and other national security customers through highly specialized technical, analytical, and mission support services.

Our core mission areas include:

• Strategic Deterrence & Nuclear Security
• Counterproliferation & Threat Reduction
• Nuclear Workforce & Mission Readiness
• Mission Integration & Decision Advantage

SUMMARY

The Training Coordinator provides administrative registration, virtual producer, and learning management system (LMS) support to the training department manager and to their assigned program. Possible programs the Training Coordinator may support include the Enterprise Learning and Development (ELD). This position is responsible for assisting in department administration and course preparation activities according to NTC procedures. This position will be the main point of contact for all customer service requests. This position could serve as a backup training coordinator for other programs on an as needed basis.

ESSENTIAL JOB FUNCTIONS & DUTIES

• Coordinates, tracks, and monitors training and special program assignments, schedules, and meetings.
• Coordinate and support end-to-end delivery of instructor-led and virtual training programs.
• Documents and distributes meeting notes.
• Schedules meetings and events.
• Serve as a records custodian and virtual producer to ensure high-quality course execution.
• Prepares for virtual training deliveries with students and staff, troubleshoot A/V system issues, and provide onsite technical support to participants according to NTC procedures.
• Routinely carries out recurring duties and assignments.
• Manages training records for NTC classes and correspondence courses following desk-top procedures
• Serves as the main point of contract for all customer service requests.
• Provide registration support to DOE personnel following established procedures and desktop guides.
• Maintain a familiarity and proficiency with job related software (e.g., Adobe Connect, Microsoft Suite, Vision).

MINIMUM QUALIFICATIONS

• Experience working with and using a Learning Management System (LMS), (preferably Workday)
• Experience in preparing for training deliveries.
• Experience with virtual meeting platforms (Cisco WebEx, Adobe Connect).
• Experience with Microsoft Suite (Outlook, Word, PPT, Teams).
• Strong written and verbal communication skills.
• Strong interpersonal and team skills and ability to interact effectively with diverse individuals.
• Initiative, including ability to organize and prioritize multiple concurrent tasks and work independently.
• Demonstrated knowledge of and ability to apply general office practices and procedures.
• Professional appearance and demeanor.
• Ability to obtain and maintain Department of Defense/War (DOD/W) installation access, which will involve obtaining a Defense Biometric Identification Data System (DBIDS)card.
• Participation in IB3\'s Workplace Substance Abuse Program (WSAP), including random drug testing.

EDUCATION

• High school diploma or G.E.D.
• Associate\'s degree from an accredited college, university, business, or technical-vocational school, preferred

DESIRED QUALIFICATIONS

• Two (2) or more years of administrative support experience related to or comparable to the position, preferably in a learning or training environment.
• Experience using the LMS, Workday, highly desired.
• Experience supporting government (ideally DOE) agencies and programs, preferred.
• Knowledge of computer security practices and procedures.
• Ability to screen various types of documents and verify the accuracy and completeness of data in source and supporting documents or reports and track and correct discrepancies.
• Experience maintaining master database, complete arithmetic computations, make adjustments and special entries, and reconcile master database with source documents and project data.
• Ability to learn new software features quickly and effectively.
• Strong customer service experience.

WORKING CONDITIONS

• Position is 100% on site at the NTC facilities on Kirtland Air Force Base, Albuquerque, NM. Remote work is not permitted.
• This is a Service Contract Act (SCA) eligible position and is salaried, nonexempt position. Overtime hours must be expressly authorized in writing by the IB3 Program Manager.

PHYSICAL REQUIREMENTS

• Candidate must be able to sit for long periods of time, regularly converse with coworkers.
• Candidate may be required to walk; use hands to finger, handle, or feel; and reach with hands and arms. Candidate may occasionally be required to stand, climb or balance and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision.

BACKGROUND CHECK & DRUG TEST NOTICE TO APPLICANT

IB3 Global Solutions is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-employment background investigation and drug screening. The drug screening will involve a 9-panel urine test in compliance with all EEOC and FCRA regulations. Further, all employees are subject to being randomly selected for drug testing without advance notification during their employment. The background investigation may involve verifying or reviewing any of the following relevant information:

• Social Security Number
• Criminal Convictions & History
• Prior Employment History
• Educational History

• Company-paid medical, dental, vision
• 401(k) with Employer Match
• Life Insurance
• Financial Advisor access
• Disability Insurance
• Paid Time Off and paid Holiday Plan
• Free access to Health Concierge service.
• Health & Wellness Program
• Employee Assistance Program