NSC Shift Lead, 24x7 Network Operations

Bluebird Fiber

Kansas City (MO)

On-site

USD 80,000 - 110,000

Full time

2 days ago

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Job summary

Bluebird Fiber is seeking a Supervisor, Network Service Center to lead a 24x7 NSC team in Kansas City, ensuring timely incident management and high-quality customer support. You will oversee Network Service Center Specialists, coordinate shift coverage, monitor performance metrics, and drive continuous improvement in a fast-paced telecom operations environment.

The role requires 3–5+ years in telecommunications with prior supervisory experience, proactive problem solving, and strong coaching

Qualifications

3–5+ years of experience in telecommunications or related environment.
Previous supervisory or team-lead experience preferred.
Experience in a 24x7 NOC or service center environment preferred.
Strong knowledge of network monitoring, incident management, ticketing, escalation processes.
Strong customer-service orientation and leadership during outages.

Responsibilities

Provide direct supervision and real-time leadership for NSC Specialists in a 24x7x365 environment.
Serve as primary escalation point during shifts for customer-impacting events and incidents.
Monitor queues, tickets, and network events; adjust priorities and resources as needed.
Ensure ownership, escalation, and follow-through of issues.
Lead during significant network events until advanced resources are engaged.
Coordinate with other teams to drive issues toward resolution.