24/7 NSC Shift Leader: Network Support

Theuniversityunion

Kansas City (MO)

On-site

USD 65,000 - 93,000

Full time

21 hours ago

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Job summary

Bluebird Fiber is seeking a Supervisor for the Network Service Center in Kansas City. This full-time role provides frontline leadership for NSC Specialists in a 24x7x365 environment, managing incidents, tickets, outages, and customer-facing communications.

You will monitor workloads, coordinate with Tier II/III teams, and ensure timely escalation and resolution during outages. The role requires shift flexibility, strong decision-making, and a focus on delivering an exceptional customer

Qualifications

3–5+ years in telecommunications, network operations, or related environments.
Supervisory or team-leading experience preferred.
Experience in 24x7 NOC or service operations environments.
Knowledge of network monitoring, incident management, ticketing, escalation processes.
Strong customer-service orientation and communication skills.

Responsibilities

Provide direct supervision and real-time leadership for NSC Specialists in a 24x7x365 environment.
Serve as primary escalation point for customer-impacting events and network incidents.
Monitor queues, tickets, events, and staffing; adjust priorities accordingly.
Ensure ownership, escalation, and follow-through of issues.
Lead during significant network events and coordinate with other teams.