NSB - Host

Level99; Natick (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and innovative entertainment venue that offers unique social challenges for adults. As part of a dynamic host team, you will create memorable experiences for guests through excellent service and a welcoming environment. This role requires a high-energy personality, flexibility in scheduling, and the ability to thrive in a fast-paced setting. If you enjoy engaging with people and are excited to be part of a growing company that values fun and creativity, this opportunity is perfect for you. Become a key player in delivering joy and entertainment to our guests while contributing to a collaborative team atmosphere.

Qualifications

• Ability to work flexible schedules, including weekends and holidays.
• Strong communication skills and knowledge of health codes.

Responsibilities

• Greet guests warmly and ensure a welcoming atmosphere.
• Monitor reservations and assist with guest needs.

Skills

Flexibility in scheduling

Ability to work under pressure

Effective communication skills

Knowledge of health and sanitation codes

Physical stamina

Job description

WHO WE ARE

Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion.

Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.

RESPONSIBILITIES

• The Host Team will greet guests in an upbeat, welcoming manner. This person will use a genuine greeting and make our guests feel welcome through our actions.
• Review daily tasks checklist to have the host stand and surrounding area clean and ready for service.
• Point person is the overall pace-setter. The Point will direct the Seater where to seat the party and communicate any wait times and table status with guests.
• The Seater will be prepared with menus for all people in the party. Seater will walk at the guest’s pace while conversing in a natural, genuine conversation.
• Our guests are the focus of why we are here. That is why we follow the etiquette of Guest Right of Way (G.R.O.W.). In addition, we follow the 10/6 Rules. When you are 10 feet away from the guest, make eye contact and smile to acknowledge the guest. 6 feet away from guests, make eye contact, smile, say hello and allow G.R.O.W.
• The Host Team monitors the reservations list and plans accordingly. Large parties, typically 8 or more, will need to be communicated with the Coordinator/MOD.
• As a member of the Host Team you’ll strive to answer phone calls within two rings.
• Assist with monitoring the takeout orders, gift cards or other functions of the host stand.
• Help guests with any retail and merchandise needs they may have.
• The Host Team should express gratitude when guests are departing.
• Constantly making rounds throughout the restaurant to retrieve menus from side stations.
• Embracing change and desire to grow with Night Shift Brewing at Level99.
• Contribute to transparency between team members and management.
• Comply with all health, safety and hygiene standards and policies.
• When time allows assist with service in the restaurant, like bussing and running of food.
• Perform all other duties needed and requested.

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required. Friday and weekend availability is a MUST.
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to work well under pressure in a fast paced, ever changing work environment.
• Effective verbal and written communication skills.
• Knowledge of health and sanitation code and policies.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work.

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job.

• Are just a little bit obsessive about getting the details right the first time.

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now".