NSB - Front of House Supervisor

Level99; Providence (RI); On-site; USD 40,000 - 55,000; Full time

Job summary

Level99, a dynamic real-world gaming venue, seeks a Front of House Supervisor who excels in hospitality management. This role involves leading the FOH team, enhancing guest experiences, and ensuring high standards of service and operations. Ideal candidates will possess strong communication skills, be detail-oriented, and thrive in a fast-paced environment. Join us in creating enjoyable experiences for our guests while supporting the team in a unique entertainment setting.

Benefits

Flexible schedule

Opportunity for staff training

Qualifications

• 3+ years in hospitality preferred.
• Proven leadership skills in high-volume settings.
• ServSafe, Allergen, and ChokeSaver certifications are a plus.

Responsibilities

• Assist in developing and implementing training materials.
• Ensure product consistency and train bar staff.
• Monitor and adjust reservations to maximize efficiency.

Skills

Communication

Organization

Time Management

Customer Service

Flexibility

Education

High School education or equivalent

Tools

Microsoft Office

Job description

WHO WE ARE

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

JOB DESCRIPTION

The Front of House (FOH) Supervisor is an integral part of the front of house management team, working closely with the hospitality manager, assistant general manager, and general manager. This is an inspirational team leader whose primary responsibilities are an impactful floor presence in-service, connecting and building relationships with guests,and maximizing the functionality of the taproom and beer hall. The supervisor role will place a strong emphasis on holding teammates accountable to company standards of service and hospitality while ensuring that company culture is upheld at all times. This individual will assist management with producing and implementing new training materials to further staff education and will be diligent in seeing that the company steps of service are upheld throughout service.

RESPONSIBILITIES

• Responsible for assisting with the development and implementation of new training materials under senior management directive.
• Ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products.
• Allows empowerment amongst the staff to help develop each other based on individual strengths
• Seamlessly work with and support the FOH management team by actively participating in nightly preshifts and educational training.
• Thorough knowledge of food and beverage menus for both Beer Hall and Taproom.
• Contributes to daily logs and communication mechanisms for the restaurant.
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance.
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
• Always seeking to connect with guests, cultivate relationships, and create regulars
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Seeks to make Night Shift Natick as busy as possible by monitoring and adjusting reservations daily
• Ensures continuous compliance with all relevant federal/state laws, insurance requirements, landlord regulations, and company policies
• Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Assists with beverage inventory
• Working closely with the hospitality manager to achieve company key initiatives
• Other duties, as assigned

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
• A positive, joyful, upbeat and energetic attitude – leading by example

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 3 years’ experience working in a high-volume, hospitality-oriented food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• ServSafe, Allergen and ChokeSaver Certifications

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.