NRG Adventure Park Training Manager

Vertex Hospitality Group; Springfield (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Paid time off

Job summary

A family entertainment company is seeking a Training Manager to develop and implement training programs across multiple locations, ensuring operational excellence and guest satisfaction. The ideal candidate will have a bachelor’s degree and 3+ years of experience in multi-unit management within family entertainment or hospitality. Bilingual Mandarin is required. The role offers comprehensive benefits including health insurance and 401(k).

Qualifications

• 3+ years of multi-unit management experience in family entertainment or hospitality.
• Experience building training programs from the ground up is a strong plus.
• High energy, enthusiastic, and adaptable to rapid changes.

Responsibilities

• Design and implement comprehensive training programs for operational roles.
• Create scalable training systems for 20+ locations.
• Collaborate with Operations, HR, and Safety for operational alignment.

Skills

Training program development

Multi-location management

Bilingual Mandarin

Leadership development

Education

Bachelor’s degree in Business, Hospitality, or related field

Job description

Job description:

Company Overview

NRG Adventure Park -- Where Everyday Fun, Meets Extreme Adventure! NRG is the ULTIMATE destination where families and friends ignite their eNeRGy in an EXTREME way. Our indoor playground takes fun to the next level.

Summary

We are seeking Training Managers to assist with developing, implementing, and maintaining training programs across all NRG Adventure Park locations. This role ensures that every team member—from frontline staff to park managers—receives consistent, engaging, and effective training that supports operational excellence, guest satisfaction, and brand standards. This role is ideal for someone who thrives in a fast-paced, multi-unit environment and can build training systems from the ground up.

Duties & Responsibilities

Training Program Development

• Design, implement, and maintain comprehensive training programs for all operational roles (park managers, court monitors, etc).
• Develop standardized onboarding and ongoing training materials, including manuals, SOPs, videos, and digital learning content.
• Partner with Operations to identify training needs and refresh content regularly.

Multi-Location Rollout

• Create scalable training systems that can be deployed across 20+ locations.
• Support new park openings by leading training sessions, facilitating onboarding, and ensuring operational readiness.
• Conduct on-site visits to evaluate training effectiveness and consistency.

Learning Management & Delivery

• Own the Learning Management System (LMS): content upload, tracking, reporting, and optimization.
• Facilitate virtual and in-person training workshops, including leadership development and safety training.
• Measure retention, completion rates, and operational performance improvements.

Operational Alignment

• Collaborate with Operations, HR, and Safety to ensure training aligns with brand standards, guest experience goals, and compliance requirements.
• Develop and maintain certification programs for attractions, safety, and equipment operation.
• Support performance improvement initiatives by developing targeted training interventions.

Quality Assurance

• Conduct audits to ensure consistency in training execution across all parks.
• Gather feedback from trainees, managers, and leaders to continuously improve the training program.
• Monitor KPIs: guest satisfaction, safety compliance, operational scores, and staff performance.

Essential Functions

• Bachelor’s degree in Business, Hospitality, or related field (preferred).
• 3+ years of multi-unit management experience, ideally in family entertainment, hospitality, or high-volume retail/restaurant.
• Experience building training programs from the ground up is a strong plus.
• Experience supporting new location openings is preferred.
• High energy, enthusiastic, hands‑on.
• Adaptable and comfortable with rapid growth and changing priorities.
• Bilingual Mandarin required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Language:

• Mandarin (Required)