NQDC Administration, AVP

Morgan-Stanley; Alpharetta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Morgan Stanley at Work seeks an NQDC Administrator to manage client engagements, plan implementations, and ongoing service for nonqualified deferred compensation programs. You will act as a subject matter expert across Morgan Stanley branches, operations, and service teams, guiding enrollment and ongoing administration.

Ideal candidates have 5-7 years in financial services with NQDC experience, strong organizational skills, and a customer-centric approach.

Qualifications

• 5-7 years in financial services focused on Nonqualified Deferred Compensation product management or plan operations
• Experience with client onboarding, service delivery, and cross-functional collaboration
• Strong project management, process development, and communication skills
• Extreme attention to detail with compliance language and processes
• Customer service oriented with strong relationship management abilities
• Ability to manage multiple projects and cross-functional groups simultaneously
• Demonstrated ownership, accountability and entrepreneurial spirit

Responsibilities

• Support onboarding and servicing of new Morgan Stanley at Work clients, including takeover plans from competitors
• Administer NQ deferred compensation programs from eligibility to ongoing contributions
• Conduct monthly and quarterly audits and reconciliations for assigned clients
• Deliver robust annual funding analysis based on client expectations
• Ensure compliance with global regulatory tax and securities requirements including 409A
• Collaborate with Payroll, Finance, HR, Treasury and Tax as needed
• Maintain event calendars and prepare activities for MS At Work and clients
• Identify opportunities to streamline service models and add value across the book of business
• Respond to escalated client inquiries and coordinate with senior management for resolutions
• Suggest improvements to NQDC products and platforms teams

Skills

NQDC knowledge

Client relationship management

Project management

Attention to detail

Communication

Organizational skills

Ownership & accountability

Ambiguity tolerance

Tools

Microsoft Office

Job description

Job Description

Position Summary:

The NQDC Administrator will work with existing and new NQDC clients to ensure their experience with MSatWork’s NQDC offer meets and exceeds their expectations. The NQDC Administrator is the forefront of the Client Engagement strategy working with the sales consultants, clients, and implementation and service teams.

The candidate is expected to provide subject matter expertise for NQDC plans to various groups, including Morgan Stanley branch office staff, service desks, WM Operations, Retirement Product and WM Technology, etc.

The NQDC Administrator is expected to lead plan implementation up to and including the initial enrollment. They will work with the Implementation Specialist and the day-to-day external Client Administrator. Ongoing, the NQDC Administrator will engage with their assigned clients to support their enrollment season, consistent contributions and distributions, as well as all administrative and reporting needs to record keep their plans with Morgan Stanley at Work.

Responsibilities include, but are not limited to:

• Supports sales, plan implementation, and service teams with the onboarding and servicing of new Morgan Stanley at Work clients, including takeover plans from competitive vendors
• Administer NQ deferred compensation programs from initial eligibility and enrollment to ongoing contributions and distributions
• Perform monthly and quarterly audits and reconciliations on behalf of assigned clients
• Prepare and deliver robust annual funding analysis based on client expectations
• Monitor and ensure compliance with global regulatory tax, and securities requirements, including 409A criteria.
• Collaborate with external stakeholders including Payroll, Finance, HR, Treasury, and Tax, as needed.
• Maintain annual and semi-annual event calendars for assigned clients and proactively engage in preparation to support timely administrative activities required by MS At Work and the Client.
• Strong organizational and project management skills with experience in process improvement.
• Identify ways to align service models across the full book of business, ensuring not only scalability but also optimal value creation
• Responds to escalated client inquiries, maintains documentation of communications, existing issues, and issue resolutions. Engages senior level management to support resolution where needed.
• Identify opportunities to streamline and optimize the service offering
• Proactively suggest improvements to the NQDC product and platforms teams

Required Experience, Skills, and Qualifications:

• 5-7 years relevant financial services industry or related experience with a focus on Nonqualified Deferred Compensation product management, service management and/or NQDC plan operations
• Well-developed client relationship building and management skills
• Strong project management, process development and communication skills
• Extreme attention to detail, and comfort with compliance language and processes
• Clear and confident communicator, customer service oriented
• Highly organized and able to work on multiple projects and in cross functional groups simultaneously
• Advanced knowledge of Microsoft Office suite necessary; including Word, Excel, and PowerPoint
• Strong sense of ownership, accountability, and entrepreneurial spirit
• Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenges.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

New York only: Expected base pay rates for the role will be between $85,000 to $120,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.