NP - Primary Care In-Basket - MGH

Mass General Brigham; Boston (MA); Remote; USD 120,000 - 171,000; Part time

Job summary

A prominent healthcare organization is seeking a Nurse Practitioner to work remotely, covering indirect tasks and patient communications. Candidates must have a Master's degree, state licensure, and at least three years of experience in Adult/Family Medicine. This role involves critical patient interactions, including virtual visits, and requires strong triaging skills and proficiency in both verbal and written communication. Competitive compensation and comprehensive benefits are offered.

Benefits

Comprehensive benefits

Career advancement opportunities

Recognition programs

Qualifications

• Minimum of 3 years direct Adult/Family Medicine experience required.
• Federal and State DEA licensure is required.
• Maintaining Basic Cardiac Life Support (BCLS) certification is essential.

Responsibilities

• Collaborates with physicians while managing acute medical needs of patients.
• Instructs patients and loved ones regarding medications and treatments.
• Triages patient telephone calls and provides consultation.

Skills

Strong triaging skills

Excellent verbal skills

Proficient writing skills

Experience with Electronic Medical Records (EMR)

Education

Master's degree from an accredited school of nursing

Current Massachusetts state license as a registered nurse practitioner

Tools

EPIC

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Part time role, 24 hours, Working from home

Job Summary

The Nurse Practitioner works in a remote capacity as part of the team covering indirect work within provider in-basket folders including but not limited to; patient gateway messages, telephone calls, urgent refills, urgent or critical results, CC’d charts and other folders as time allows.

Telephone calls can range from routine to emergent and may require prescription writing, lab or radiology ordering and interaction with PCP or covering MD as needed for clinical support.
The NP will work with our MA and nursing staff that are supporting indirect work and will respond to PG messages, telephone calls and perform virtual visits as needed for patient care. The NP will also help to cover in-basket items for many providers in the office especially for vacation/day off coverage.

The NP will review in-basket of all providers on site for in-basket folders as time allows or as directed after supporting the providers who are off or on vacation.

Prescription refills may be done with exception of controlled substances for ninety day supply with four refills for appropriate routine medications if the patient has had appropriate labs and visits to meet the refill protocols.

The NP will work to resolve PG messages, telephone calls in real time by either providing clinical advice or offering a virtual visit. The NP will place orders for testing, vaccines, referrals or refills as necessary based on patient request if appropriate.

Responsible billing per MGH Billing Compliance, Federal and State billing regulations Position will require in-person training days in the first month and then transition to fully remote with periodic in-person days, as needed. Patient care primarily through Virtual indirect work. May involve some Virtual Patient Visits Primary Clinical Responsibilities Collaborates with physicians as needed while managing acute medical needs of patients.

Instructs patient and loved ones regarding medications and treatments provided during telephone triage.

Actively supports patient safety program; adheres to applicable patient safety standards.
Prepares written documentation as required in the patients medical record following standard clinical practice and protocols.
Triages patient telephone calls and provides consultation.
Follows MGH Primary Care/Assembly Row policies and procedures dedicatedly; attends meetings and continuing educations opportunities as directed. Seeks to expand skills and professional knowledge.
Treats all patients courteously and with dignity and respect at all times.
Maintains patient confidentiality

Qualifications

Required: Current Massachusetts state license as a registered nurse practitioner. Federal and State DEA licensure. Graduate of an accredited school of nursing with a Master's degree and NLN approved NP program and possess state licensure to practice in the expanded role.

Minimum of 3 years direct Adult/Family Medicine experience required and ambulatory experience is preferred. Strong triaging skills required. Proven proficiency in providing comprehensive health care including evaluation, diagnosis and treatment Knowledge of accreditation standards and compliance requirements

Maintain Basic Cardiac Life Support (BCLS) certification Excellent verbal skills and proficient writing skills required. Experience with Electronic Medical Records (EMR) and EPIC.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

100 Cambridge Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$120,390.40 - $170,456.00/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.