Now Hiring: Work From Home Call Center Representatives

Freddie Mac; Anchorage (AK); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Call Center Services seeks dedicated representatives in Anchorage, Alaska. This role involves engaging with homeowners about home improvement services, ensuring excellent customer service, and achieving performance goals. Candidates should be residents of Alaska with strong communication skills and a commitment to a fixed schedule. Opportunities for growth and a supportive work culture await.

Benefits

Paid Virtual Training

Opportunities for Pay Increase

Earn PTO

Growth Opportunities

Qualifications

• Must be a current Alaska resident.
• Ability to type at least 35 WPM and possess above-average computer skills.

Responsibilities

• Contact homeowners providing excellent customer service.
• Set appointments and answer questions for potential clients.
• Manage phone calls while navigating systems.

Skills

Listening Skills

Professional Phone Demeanor

Typing

Computer Skills

Tools

MS Office

OpenOffice

Job description

Employer Industry: Call Center Services

Why consider this job opportunity:
- Salary up to $17.00 per hour based on experience
- Paid virtual training provided
- Opportunities for pay increase after 30 days
- Earn PTO after 90 days, regardless of full-time or part-time status
- Growth opportunities available, with several representatives promoted to management
- Join a family-oriented work culture within a respected organization

What to Expect (Job Responsibilities):
- Contact homeowners who have expressed interest in home improvement services, providing excellent customer service
- Set appointments and answer questions for potential clients
- Maintain a professional and courteous phone manner while working towards clear goals and performance metrics
- Multitask effectively, managing phone calls while navigating systems
- Commit to a fixed schedule, including evenings and weekends until 9:00 PM CST

What is Required (Qualifications):
- Must be a current Alaska resident
- Strong listening skills and a professional phone demeanor
- Ability to type at least 35 WPM and possess above-average computer skills
- Must be coachable, open to feedback, and eager to improve
- Commitment to a fixed schedule that ends no earlier than 9:00 PM CST

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service role
- Familiarity with home improvement services or related industries
- Experience working with performance metrics and goals
- Ability to work well in a team-oriented environment
- Knowledge of MS Office or OpenOffice applications

#CallCenterJobs #RemoteWork #CustomerService #CareerGrowth #AlaskaJobs

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