Novi - Sales Associate

Rockler Woodworking and Hardware; Novi (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a family-owned business as a Sales Associate or Key Holder at a leading woodworking supply retailer! This role focuses on customer service and product sales, where you will engage with customers, assist with their projects, and help maintain a well-organized store environment. Ideal candidates should have a strong service orientation and some knowledge of woodworking.

Qualifications

• Basic knowledge of woodworking and hand tools is desirable.
• Ability to understand customer needs and respond effectively.
• Capability to lift up to 50 lbs regularly.

Responsibilities

• Greet customers and handle all aspects of retail sales.
• Maintain store appearance by organizing and merchandising products.
• Assist with customer refunds and necessary documentation.

Skills

Customer service orientation

Knowledge of woodworking

Ability to deal with pricing and refunds

Teamwork

Education

High school graduate or GED

Job description

South of Twelve Oaks Mall and South of Novi Town Ctr off Novi Rd, 43291 Crescent Blvd, Novi, Michigan, United States of America Req #19

Saturday, May 24, 2025

Join the Rockler Woodworking Family!

Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.

Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you!

This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.

Summary of Position

This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools desirable
• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.
• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.
• Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• South of Twelve Oaks Mall and South of Novi Town Ctr off Novi Rd, 43291 Crescent Blvd, Novi, Michigan, United States of America