Nottoli Place (SSH2) - Support Staff, Full-Time Overnight Shift

Volunteers of America Northern California and Northern Nevada; Sacramento (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Volunteers of America Northern California and Northern Nevada is seeking an Overnight Support Staff member for the Nottoli Place team in Sacramento, CA. The role provides care and supervision for seniors 62+, ensuring safety and comfort during the overnight shift.

You will assist with meals, housing-related services, and coordination with referring agencies while maintaining professional, trauma-informed client interactions.

Qualifications

• A High School diploma or equivalent is required and CPR/First Aid training within 90 days.
• Must be able to communicate with clients and staff respectfully and professionally.
• Background check and driving record may be reviewed as part of employment screening.

Responsibilities

• Provide overnight support to seniors in a shelter setting with trauma-informed, compassionate approach.
• Assist with meal preparation, room assignments, and daily routines to maintain order.
• Maintain safety and security across indoor and outdoor areas at all times.
• Document daily reports, shift logs, and incident reports for program accuracy.
• De-escalate crises and respond to emergencies as needed while coordinating with program staff.
• Attend staff trainings and complete required certifications (CPR, First Aid).

Skills

Teamwork

Crisis de-escalation

Oral communication

Written communication

Computer skills

Compassionate service

Organizational skills

Education

High School diploma or equivalent

CPR and First Aid training

Criminal background check

California driver’s license preferred

Job description

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION

VOA, a Certified Great Place to Work, is recruiting to fill a full-time, overnight Support Staff position for the Nottoli Place team in Sacramento, CA. Working with a host of referring agencies, the program provides shelter for up to 15 seniors age 62 or older. This 15-bed shelter provides a safe place for seniors struggling with homelessness as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living. The Overnight schedule is 1200 am - 0800am. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

The Support Staff is responsible for assuring quality service to all program clients compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program clients and team members, assessment of client needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES

• Responsible for performing daily work requirements to achieve established objectives of the program.
• Ongoing source of engagement, information sharing, and problem-solving for clients using trauma-informed, strength-based, compassionate, and professional approaches.
• Explain program requirements and regulations to new clients and assure compliance.
• Continually reorients clients to rules, rights, and responsibilities.
• Coordinate meal preparation/service, room assignments, and other daily routines.
• Provide “awake” shift coverage and maintain campus security and safety at all times, indoors and outdoors.
• Provide emergency assistance to clients and co-workers as necessary.
• Perform housekeeping and other maintenance tasks as needed, i.e., change light bulbs, plunge toilet, clean up accidents/messes, etc.
• Prepare for new clients, including sanitizing beds and sleeping areas.
• Cleaning and sanitizing all common areas, including restrooms and laundry, and staff areas, both indoors and outside.
• Assures toiletry and cleaning supplies are stocked and secured.
• Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
• De-escalate crisis before it develops and respond to the situation in an appropriate manner. Provide emergency assistance to clients and co-workers as necessary.
• Takes pertinent client issues to the Program Director.
• Role model positive and professional behavior, including appearance, and communication with others.
• Perform other reasonably related duties as assigned.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Maintain daily reports to provide statistical information.
• Complete all shift logs, observation logs, and incident reports.
• Document and notify management of client concerns, potential workflow problems, and/or any exceptions to policies that can affect program security or safety.
• Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
• Responsible for the assistance of training and development of new staff.
• Assist in department orientation and training of new employees as requested to assure quality work outcomes.
• Identify ongoing training for new and existing staff and report needs to management.
• Serve as part of the program development team by providing information and support for developing quality operations.
• Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.
• Responsible for self-development.
• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EDUCATION AND EXPERIENCE

A High School diploma or equivalent is required. This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, seniors, minorities, and persons with disabilities. Specific knowledge and experience with the housing first approach, addiction and recovery, and dysfunctional family dynamics are preferred. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours. Must be able to function both independently and in a team environment. Tact, discretion, and resourcefulness are required at all times. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and T.B. testing annually. A valid California driver’s license and the ability to meet the organization's insurance carrier guidelines are preferred. Must undergo a criminal background check.

SPECIFIC SKILLS REQUIRED

• Teamwork skills
• Ability to de-escalate crises and assist clients and staff in emergencies
• Oral and written communication skills
• Computer skills
• Ability to assist other people compassionately while maintaining professionalism
• Organizational skills

Physical Requirements

• Lift and move up to 50 pounds
• Physically able to safely maneuver the weight distribution of a client in an emergency
• Repetitive movements such as mopping or vacuuming
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Ability to climb stairs regularly

USD $20.55 - USD $20.55 /Hr.