Northpark- Northwest YMCA Member Services Representative

Ymcafw; Fort Worth (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a community-focused organization as a Member Service Representative at the YMCA, where you will be the welcoming face for members and guests. This role involves providing exceptional customer service, assisting with membership inquiries, and promoting the benefits of YMCA programs. You'll play a vital part in creating a positive member experience while collaborating with a dedicated team. If you are passionate about community service and enjoy working in a supportive environment, this position is an excellent opportunity to make a meaningful impact in the lives of individuals and families in Fort Worth.

Qualifications

• Must be at least 16 years old with customer service experience preferred.
• CPR, First Aid, and AED certification preferred or willingness to obtain.

Responsibilities

• Greet members and provide information about YMCA programs and services.
• Assist with membership inquiries, sales, and handle cash transactions.
• Maintain accurate records and ensure the front desk area is welcoming.

Skills

Interpersonal Skills

Communication Skills

Multitasking

Problem-Solving Skills

Attention to Detail

Basic Computer Skills

Education

Minimum 16 years of age

Tools

Member Management Software

Job description

Northpark- Northwest YMCA Member Services Representative

Northwest YMCA, Fort Worth, Texas, United States of America

Job Description

Posted Wednesday, January 8, 2025 at 7:00 AM

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and support various administrative tasks to ensure a positive member experience.

Key Responsibilities:

1. Greet and welcome members, guests, and visitors in a friendly and professional manner.
2. Provide information about YMCA programs, services, and membership options.
3. Assist members with inquiries, registration, and resolving issues.
4. Promote YMCA membership benefits and programs to prospective members.
5. Conduct membership tours and orientation sessions.
6. Assist with membership sales and renewals.
7. Process membership applications, cancellations, and changes.
8. Handle cash transactions, including membership fees and program payments.
9. Maintain accurate records and member information in the database.
10. Ensure the front desk area is clean, organized, and welcoming.
11. Monitor access to the facility, ensuring that only authorized members and guests enter.
12. Report any maintenance or safety concerns to the appropriate staff.
13. Work collaboratively with other YMCA staff to support overall member experience.
14. Participate in team meetings and contribute to improving member services.
15. Assist with special events and community outreach as needed.

Qualifications:

1. Must be minimum 16 years of age.
2. CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
3. Previous customer service experience preferred.
4. Experience working in a community-focused organization or membership-based facility preferred.

Skills:

1. Strong interpersonal and communication skills.
2. Ability to multitask and handle stressful situations with professionalism.
3. Proficiency in basic computer skills and familiarity with member management software.
4. Strong problem-solving skills and attention to detail.

MISSION: To put Christian principles into practice through programs, services, and relationships that build a healthy spirit, mind, and body for all.

AREAS OF IMPACT: The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

1. Youth Development: Empowering young people to reach their full potential.
2. Healthy Living: Improving individual and community well-being.
3. Social Responsibility: Providing support and inspiring action in our communities.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

MAKE A DIFFERENCE. WORK AT THE Y.

This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures, and standards established by the Metropolitan Board, the branch Board of Managers, and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.