Northern Member Service Representative-1

AIR ACADEMY CREDIT UNION; Castle Rock (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Medical, dental, and vision plans

401(k) with company match

Tuition reimbursement

Growth opportunities

Job summary

Air Academy Credit Union in Castle Rock, CO seeks a Member Service Representative I to help members with everyday banking, open accounts, and explain products and services.

You'll learn branch operations, handle transactions, and grow toward more complex member needs and opportunities within AACU.

Qualifications

• High school diploma or GED required or preferred.
• Six months of experience in financial services, customer service, or related field preferred.
• Comfort handling cash and completing transactions accurately.
• Ability to learn and use credit union systems and digital banking tools.
• Willingness to work branch hours including Saturdays.

Responsibilities

• Assist members with everyday transactions and account maintenance.
• Open personal accounts and explain available products and services.
• Listen to member goals and recommend suitable financial products.
• Handle debit card questions and related issues (disputes, lost/stolen cards).
• Assist with ACH and wire questions, including stop payments and disputes.
• Build relationships with members and strive toward referral and sales goals.
• Support branch operations and participate in events.
• Follow policies and comply with regulations including the Bank Secrecy Act.

Skills

Customer service

Cash handling

Learn new systems

Active listening

Education

High school diploma or GED

Tools

Credit union systems

Digital banking tools

Job description

Northern Member Service Representative-1

Castle Rock, Castle Rock, CO, US

2 days ago Requisition ID: 1724

Salary Range: $20.30 To $24.65 Hourly

Member Service Representative I

A member needs to deposit a paycheck. Another is opening a first checking account or needs help with a debit card. Sometimes it’s a quick transaction. Sometimes it’s a conversation that helps someone make a better decision about their money.

As a Member Service Representative I at Air Academy Credit Union, you’ll help members with everyday banking, answer questions, open and maintain accounts, and connect people with solutions that fit their needs.

You don’t need to know everything on day one. If you enjoy working with people, handling cash, learning new systems, and asking good questions, we’ll help you build the knowledge you need to grow.

How You Can Grow

MSR I is a place to build a strong foundation in financial services.

You’ll start by learning the day-to-day work of a branch: helping with transactions, opening and maintaining accounts, understanding AACU’s products and services, and learning how to identify what members need.

As you build your skills and experience, you’ll be better prepared to take on more complex member needs and explore future opportunities within the branch or in other departments across AACU.

What You’ll Do

• Help members with everyday transactions, including deposits, withdrawals, loan payments, account maintenance, fee refunds, and other cash transactions.
• Open personal accounts, excluding IRA/HSA accounts, and help members understand the products and services available to them.
• Listen to what members are trying to accomplish, answer their questions, and recommend financial products and services that may help.
• Assist with debit card questions, disputes, lost or stolen cards, instant-issue cards, and other common card needs.
• Help members with ACH and wire questions, including stop payments and information about disputes and fraud.
• Build relationships with members by providing thoughtful, respectful service and following through when they need help.
• Work toward individual and branch referral and sales goals while keeping the member’s needs at the center of the conversation.
• Participate in branch and credit union events that connect AACU with local schools, businesses, organizations, and the communities we serve.
• Help keep the branch running smoothly by completing assigned audits, required training, and other operational responsibilities.
• Follow AACU policies and procedures and comply with applicable regulations, including the Bank Secrecy Act.

You’ll Probably Thrive Here If

• You like working with people. You’re comfortable starting conversations, asking questions, and helping someone feel welcome.
• You really listen. You want to understand what someone needs before recommending a solution.
• You’re comfortable handling details. Whether you’re working with cash, opening an account, or researching a question, you care about getting it right.
• You can change gears. A branch can move quickly, and you’re able to shift between different members, questions, and priorities without losing your footing.
• You communicate clearly. You can explain information in a way that makes sense without making things more complicated than they need to be.
• You’re comfortable with goals. You can identify member needs, recommend helpful products and services, and stay accountable for referral and sales expectations.
• People can count on you. You show up prepared, keep learning, and do your part to support members and your teammates.

What You’ll Need to Bring

• High school diploma or general education degree (GED).
• Six months of experience in financial services, customer service, retail or a related field is preferred.
• Comfort handling cash and completing transactions accurately.
• Ability to learn and use credit union systems, software, and digital banking tools.
• Ability to educate members about credit union products and services and recommend solutions based on their needs.
• Ability to work branch hours as needed, including scheduled Saturdays.
• A valid driver’s license and reliable transportation, as you may occasionally work at alternate branch locations.

Pay Information

The pay range represents the low and high end of the starting base salary range for this position. This position is eligible for incentives based on overall performance.

• Grade Value 700P:$20.30-$24.65 per hour

Training and Schedule

We’ll start you off with one week of paid classroom training at our corporate location in Colorado Springs. Then, you’ll put what you’ve learned into practice with on-the-job training in the branch before coming back to the classroom for additional training.

• Training schedule: Monday through Friday, 9:00 a.m. to 5:00 p.m.

This is a full-time position scheduled for 40 hours per week. Saturday availability is required, with Saturday shifts rotating among team members throughout the branch.

What You Get

You spend your day helping other people move forward. We want you to have room to move forward, too.

Full-time AACU employees receive benefits including:

• Paid sick and vacation time
• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with 6% company match
• Tuition reimbursement after 90 days of employment
• Opportunities to build new skills and grow within the credit union

A Little About AACU

Air Academy Credit Union has been recognized as a Gazette Best Workplace since 2017. We serve more than 43,000 members and manage more than $810 million in assets.

But numbers only tell part of the story.

Our work is about helping people make progress with their money, whether that means solving a problem today or taking a step toward something bigger tomorrow. We believe in doing what’s right, not what’s easy, and finding financial solutions that fit real life.

We also invest time, money, and resources in organizations, projects, and programs that strengthen the communities we serve.

You’ll work alongside people who share what they know, step in when things get busy, and want to see you succeed.

You’ll help members move forward with their money. We’ll help you keep moving forward, too.

We anticipate this job posting to close on November 15, 2026.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.