North Star JCB - Inside Sales Representative

JCB North America; West Chicago (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

North Star JCB in West Chicago, IL is seeking an Inside Sales Representative to support machine sales coverage. You will be the primary liaison with customers, handling inquiries and closing sales.

You will identify needs, provide product information, prepare quotes, process orders, and coordinate with operations to ensure timely delivery. Strong CRM and MS Office skills, plus excellent communication, are required.

Qualifications

• 2+ years inside sales support or equipment sales experience.
• Strong customer service orientation and communication skills.
• Proficient with CRM software and MS Office suite.

Responsibilities

• Handle inbound and outbound sales inquiries, provide product information, and close sales.
• Identify customer needs and recommend equipment solutions; prepare and process quotes and orders.
• Coordinate with operations to ensure timely delivery and maintain CRM records.

Skills

Inside sales

Customer service

CRM software

MS Office

Communication

Tools

CRM system

MS Excel

Job description

Company Profile

Founded in 2024, North Star JCB is an authorized JCB dealership proudly serving Illinois and Northwest Indiana from our headquarters in West Chicago, Illinois. We provide a complete range of JCB construction and agricultural equipment, backed by exceptional parts availability, factory-trained service technicians, and equipment expertise that customers can rely on throughout the life of their machines. Our mission is simple: to be the trusted equipment partner that helps our customers build, grow, and succeed.

Founded in 2024, North Star JCB is an authorized JCB dealership proudly serving Illinois and Northwest Indiana from our headquarters in West Chicago, Illinois. We provide a complete range of JCB construction and agricultural equipment, backed by exceptional parts availability, factory-trained service technicians, and equipment expertise that customers can rely on throughout the life of their machines. Our mission is simple: to be the trusted equipment partner that helps our customers build, grow, and succeed.

At North Star JCB, we believe outstanding customer service is the foundation of every successful relationship. We respond to our customers' needs with urgency, operate with care and precision, and are committed to creating an experience that keeps customers coming back. Whether supporting contractors, municipalities, utility providers, agricultural operations, or industrial businesses, our team delivers customized equipment solutions that maximize productivity and minimize downtime.

As an authorized JCB dealer, North Star JCB offers a comprehensive lineup of industry-leading equipment, including backhoe loaders, excavators, telehandlers, skid steer loaders, compact track loaders, wheel loaders, attachments, and more. Our experienced Sales, Parts, and Service teams work together to provide responsive support - from equipment selection and financing to preventive maintenance, emergency repairs, and genuine OEM parts.

Guided by integrity, dependability, and excellence, North Star JCB is more than an equipment dealership - we are a long-term partner dedicated to helping our customers complete every project safely, efficiently, and successfully. Just as the North Star has served as a trusted guide for generations, we are committed to guiding our customers with reliable equipment, knowledgeable professionals, and unmatched customer support.

Position Purpose

North Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.

Position Type

Full Time, Exempt

Location

North Star JCB, 31 W 019 North Avenue, West Chicago, IL, 60185

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
• This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
• Respond to inbound sales inquiries via phone and email
• Make outbound calls to prospective and existing customers
• Identify customer needs and recommend appropriate equipment solutions
• Provide detailed product information, including features, benefits, and pricing
• Prepare and process sales orders accurately and efficiently
• Follow up on quotes and leads to convert them into sales
• Coordinate with the operations team to ensure timely delivery of equipment
• Build and maintain strong relationships with new and existing customers
• Handle customer complaints and concerns with professionalism and escalating issues when necessary
• Ensure high levels of customer satisfaction through excellent service
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Provide regular sales updates to management
• Stay updated on product knowledge and industry trends
• Other duties as assigned

Qualifications

• At least 2 years of inside sales support, and/or parts/service sales experience, preferably in the equipment sales or rental industry.
• Proven experience in inside sales, preferably in the equipment industry
• Strong customer service skills and a customer-centric approach
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and manage time effectively
• Proficient in using CRM software and MS Office Suite
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.