North Houston Shift Supervisor

St. Moritz Security Services; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

401K Plan

Job summary

St. Moritz Security Services, Inc. in Houston is seeking a North Houston Shift Supervisor (National Accounts) to manage front desk and roving security at the assigned site, focusing on observation and reporting.

The role involves patrolling, writing detailed reports, enforcing post orders, and coordinating with site management. A strong customer-service orientation, reliable transportation, and ability to communicate clearly are essential.

Qualifications

• Minimum high school diploma or equivalent required.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred, with security/customer service background a plus.
• Must possess a valid registration/permit/license required by the state and pass background checks.

Responsibilities

• Provide front desk and roving security services at the assigned location with emphasis on observation and reporting.
• Conduct walking, vehicular, golf cart, or bicycle patrols as assigned.
• Identify and report security threats or hazards and respond to emergencies.
• Write detailed incident reports and maintain DARs, adhering to post orders and site policies.
• Enforce site rules, procedures, and customer service standards; coordinate with supervision as needed.

Skills

Customer service

Report writing

Communication skills

Team player

Independent judgment

Education

GED or HS Equivalency

HS Diploma

TX Level 2 Certification

Driver's License

Job description

North Houston Shift Supervisor(National Accounts)

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

THE ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Job Title: Shift Supervisor

Location: 3000 N Sam Houston Pkwy E

Primary Purpose and Function

The Shift Supervisor is responsible for providing front desk and roving security services at the assigned location with a focus on observing and reporting. Duties include, but are not limited to monitoring and reporting all activity, conducting foot patrols, vehicular patrols, golf cart patrols, and/or bicycle patrol of applicable interior and/or exterior areas, reporting suspicious activities, suspicious persons, writing detailed narrative reports, maintaining daily activity reports (DAR's), enforcing post orders, site rules, regulations, policies, procedures, and responding to emergency situations requiring security assistance.

Security’s Essential Functions and Responsibilities

The following are the duties that are necessary to satisfy the minimum requirements of the position. Other duties may be assigned on an as-needed basis.

• Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
• May be responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols and/or bicycle patrols.
• Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
• Write detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved. Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.
• Responsible for knowing all site-specific policies and procedures and implementing emergency response activities as appropriate.
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
• Responsible for participating in all company and site required orientation and training programs.
• Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company's Use of Force Policy , ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

Minimum Qualifications

To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred. Prior experience in the security industry, law enforcement, military, and/or customer service highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
• Must possess a valid registration/permit/license required by the state in which the employee is employed. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test where required by the Company or client. Some clients require additional background screening, testing, and procedures. Additionally, as a condition of continued employment, employee must maintain current active status of all necessary registrations/licenses/permits required by the jurisdiction and must carry the appropriate documents at all times while on duty.
• May require a current state driver's license, clean driving record as determined by SMSSI, and the ability to safely operate motor vehicle, golf cart, and/or bicycle if assigned to a position requiring operation of such.
• Ability to provide reliable transportation (or access public transportation) to consistently get to and from work on time is required.
• Ability to write effective, concise, and legible reports.
• Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or unsafe.
• Professional, articulate, and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels within the organization, including with clients, while functioning as a team player.

Education Requirements (All)

GED or H.S. Equivalent
HS Diploma

Certification Requirements (All)

Texas Level 2
Driver's License

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, 401K/403b Plan