North Carolina Tenants Union: Operations Manager

Job Post; United States; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Job summary

The North Carolina Tenants Union is seeking a values-aligned Operations Manager to support its statewide network of five tenant unions. This role will strengthen operational systems, HR processes, and logistical coordination to empower members and sustain growth.

Ideal candidates have nonprofit ops experience, strong communication, and comfort working in a democratic, member-led environment, with a commitment to housing as a human right.

Qualifications

• 2-3 years of experience in operations within a nonprofit organization.
• Commitment to tenant organizing and the mission of NC Tenants Union.
• Strong commitment to member-led and -driven decision making and organizational leadership.
• Experience with HR functions such as benefits administration and hiring/onboarding preferred.
• Strong organizational skills and ability to manage multiple workstreams and deadlines.
• Basic understanding of nonprofit compliance requirements and coordinating with external bookkeepers, CPAs, or legal counsel.
• Excellent written and verbal communication skills.
• Familiarity with digital organizing platforms (Action Network, Action Builder, Airtable).
• Experience supporting distributed or multi-office teams is a plus.

Responsibilities

• People Operations — Manage benefits, HR processes, hiring, and onboarding for staff.
• Systems Development — Maintain and improve operational systems and build new ones with Executive Director input.
• Organizing Logistics — Provide travel coordination and merch ordering for organizing efforts.
• Dues & Donor Follow-Up — Address lapses in dues or donations and resolve issues.
• Office Support — Support regional offices with supplies, rent payments, and operations.
• Documentation & Records — Manage documents, board minutes, and training materials.
• Compliance Coordination — Coordinate filings with bookkeeper, CPA, and legal counsel.
• Digital Tools Support — Support use of Action Network and Action Builder by staff.
• Grant & Funder Tracking — Maintain Airtable for grant reporting deadlines and funder management.

Skills

HR & benefits administration

Operations management

Nonprofit governance

Communication skills

Tools

Action Network

Action Builder

Airtable

Job description

North Carolina Tenants Union: Operations Manager

LOCATION

Remote

SALARY

$60000 - $70000 (Yearly)

HEALTHCARE

Employer-sponsored health insurance offered

COMPANY

North Carolina Tenants Union

DEPARTMENT

Operations

EMPLOYMENT TYPE

Non-Profit

MINIMUM LEVEL OF EXPERIENCE

Departmental Staff (a role in a specific department. Ex: Organizer, Finance Assistant, Social Media Manager)

JOB DESCRIPTION

Organization Overview

The North Carolina Tenants Union is the statewide union of local tenant unions united in our fight for housing as a human right. Working-class tenants best understand their needs and how to build a housing system that prioritizes people over profit. NCTU works with tenants to build durable, democratic tenant unions. NCTU's member-unions organize grassroots campaigns led by directly-affected tenants to stop displacement, win critical repairs, stop rapid rent increases, democratically control their housing and strengthen tenants' rights. NCTU is member-led and -driven, and our Board is made up of local tenant leaders.

Position Summary

We are seeking a values-aligned Operations Manager to join our highly democratic, member-driven organization. This role will be instrumental in maintaining and improving the operational infrastructure that supports our statewide network of 5 tenant unions in Asheville, Winston-Salem, Durham & Raleigh, Morganton, and New Hanover. The ideal candidate will enjoy a workplace where their ideas and input will be valued and respected, and will bring both technical expertise and creative problem-solving skills to strengthen our organizational systems to most effectively empower our membership. NCTU is currently in an exciting period of growth, and this position will be instrumental in helping to operationalize that growth. We’re looking for someone with an interest in developing with the organization and growing with us.

Responsibilities

• People Operations — Manage employee benefits, HR processes, hiring, and onboarding for NCTU staff.

• Systems Development — Maintain and continuously improve NCTU's current operational systems and build new operational systems as needed, in consultation with the Executive Director.

• Organizing Logistics — Provide logistical support for organizing efforts, including travel coordination and merchandise ordering.

• Dues & Donor Follow-Up — Follow up with members and donors whose dues or recurring donations lapse to resolve payment issues.

• Office Support — Support regional offices with supplies, rent payments, and other operational needs.

• Documentation & Records — Manage organizational documents, board meeting minutes, and training materials.

• Compliance Coordination — Bottom-line compliance reporting, working closely with our external bookkeeper, CPA, and legal counsel to ensure timely and accurate filings.

• Digital Tools Support — Support staff use of Action Network (newsletters and communications) and Action Builder (organizing database).

• Grant & Funder Tracking — Maintain NCTU's Airtable database to track grant reporting deadlines and funder management.

Experience and Qualifications

• 2-3 years of experience in operations within a nonprofit

• Commitment to tenant organizing and the mission of the NC Tenants Union

• Strong commitment to member-led and -driven decision making and organizational leadership

• Experience with HR functions such as benefits administration required, and hiring and onboarding highly preferred

• Strong organizational skills and comfort managing multiple workstreams and deadlines simultaneously

• Basic understanding of nonprofit compliance requirements (e.g., 501c3 reporting) and comfort coordinating with outside bookkeepers, CPAs, or legal counsel; experience working with external vendors highly preferred

• Excellent written and verbal communication skills

• Familiarity with digital organizing, databases or communications platforms (e.g., Action Network, Action Builder, Airtable) is a plus

• Experience supporting distributed or multi-office teams is a plus

Knowledge and Abilities

• Excellent written and verbal communication skills

• Ability to work independently and take initiative, while communicating clearly with the Executive Director and staff

• Openness to and willingness to accept and adjust to feedback given by organizational leadership, members, and staff

Salary and Benefits

Salary Range: $60,000 - $70,000 annually

Comprehensive benefits package including health, dental, and vision insurance. Unlimited PTO Policy