North America Service Delivery Manager

Missouri Ag Connection; Chesterfield (MO); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health and wellness plans

Retirement contribution

Paid vacation/holidays

Job summary

Missouri Ag Connection is seeking a North America Service Delivery Manager to lead the operations team in delivering internal software across multiple business domains.

You will partner with development teams, administrators and stakeholders to ensure reliable service delivery and continuous improvement.

Qualifications

• Bachelor's degree in a technical or business management field.
• 5-8 years managing delivery teams in Information Technology projects.
• Strong capabilities in project management and leadership.
• Experience managing multiple projects concurrently.
• Experience leading technical resources, team building and planning.
• Experience in project planning and monitoring progress.
• Good understanding of Agile methodologies and SDLC.
• Experience in agile environments and scrum projects.
• Solid understanding of Scrum roles; Scrum Master or Product Owner preferred.
• Strong communication across all project roles.
• English fluency in speaking and writing.
• Experience in non-hierarchical, collaborative culture.

Responsibilities

• Organize delivery teams within structure and process to ensure service delivery.
• Define responsibilities and communication flow within service delivery organization.
• Monitor issues and bottlenecks; propose and execute improvements.
• Collect and present metrics about service groups’ performance and efficiency.
• Work with Product Owners and Scrum Masters to understand needs and provide tweaks to service delivery.
• Collaborate on roadmaps and coordinate resources around work entrusted to the group.
• Monitor staffing and cost; prepare hiring plans to secure service delivery capability.
• Ensure service continuity with focus on continuous improvement.
• Assess, communicate, and mitigate risks with mitigation strategies.

Skills

Project management

Leadership

Multi-project management

Resource planning

Team building

Agile methodologies

Scrum

Scrum Master

Communication

English fluency

Collaborative culture

IT background

Education

Bachelor's degree in IT or business management

Job description

City : Chesterfield

State : Missouri (US-MO)

Country : United States (US)

Requisition Number : 45871

A Day In The Life:

We are looking for a North America Service Delivery Manager with 5-8 years of experience to join the Operations Team in the Business Technology (BT) organization. The North America Service Delivery Manager will be responsible for managing and delivering services in the scope of building, maintaining, and enhancing internal software supporting multiple business domains. This role will partner closely with development teams (internal and external), administrators and operations specialists, project stakeholders and business users. Their role will report to the Global Applications & Managed Service Operations Leader.

What You'll Be Doing:

• Organize delivery teams within structure and process to ensure service delivery.
• Define responsibilities and communication flow within service delivery organization.
• Monitor issues and bottlenecks in the service delivery process, propose and execute improvements.
• Collect and present metrics about service groups’ performance and efficiency
• Work closely with Product Owners, Scrum master’s and other stakeholders to understand needs and provide necessary tweaks to service delivery organization.
• Collaborate on roadmaps and coordinate resources around work entrusted to the group.
• Monitor staffing and cost. Prepare hiring plans to secure service delivery capability.
• Ensure service continuity with focus on continuous improvement.
• Assess, communicate, and mitigate risks with elaborate mitigation strategies.

Skills/Experience Requirements:

• Bachelor's degree in a technical or business management field (Suggested: IT background, IT hands-on experience)
• 5-8 years of experience in managing delivery teams in Information Technology projects.
• Strong capabilities in area of project management and leadership
• Experienced in managing multiple projects at the same time.
• Experienced in managing technical resources, team building and resource planning.
• Experienced on project planning activities as well as monitoring/reporting progress.
• Good understanding of Agile Methodologies, SDLC process and project delivery phases
• Experience in working in agile environment and scrum projects.
• Solid understanding of scrum roles and principles (Suggested: experience in Scrum Master or Product Owner role)
• Strong communication skills with comfort in speaking with all roles involved in the project.
• English fluency in speaking and writing.
• Demonstrated experience of working in a non-hierarchical culture of collaboration, transparency, safety, and trust.

Bunge offers a variety of benefits including health and wellness plans, retirement contribution and paid vacation/holidays.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of 34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team Collaborative, Respectful, Inclusive
• We Lead The Way Agile, Empowered, Innovative
• We Do What’s Right Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge