North America IT Operations Services Manager

Prysmiangroup; Highland Heights (KY); On-site; USD 120,000 - 160,000; Full time

Job summary

Prysmian is a world leader in energy and telecom cables, with a strong North American footprint. The North American IT Operations Service Manager will drive governance, PMO excellence, and IT service delivery across the region, leading a team of professionals to ensure compliance and strategic alignment with business goals.

The role emphasizes budgeting, risk management, stakeholder collaboration, and ERP/security oversight to support critical infrastructure projects and service delivery across

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7+ years of IT leadership experience with governance, compliance, and financial management.
• Strong knowledge of regulatory frameworks (ITAR, Law 262, CMMC 2.0, HIPAA, HITRUST).
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee IT governance framework, budgeting, audit readiness, and PMO excellence.
• Lead ERP security for North America and ensure compliance with government requirements.
• Manage PMO standards, project intake, prioritization, and delivery methodology.
• Partner with IT and business leaders to align portfolio with strategy and budget.
• Develop IT service management processes and define KPI and dashboards.
• Lead and develop a team of IT governance and PMO professionals.

Skills

Governance

PMO

ITSM

Budgeting

People management

Stakeholder management

Cross-functional collaboration

Regulatory compliance

ERP/SAP knowledge

Education

Bachelor’s degree in Information Technology or related field

Tools

SAP S/4HANA

Job description

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

The North American IT Operations Service Manager is responsible for maintaining a robust IT governance framework that ensures compliance with regulatory, financial, and operational standards. This role oversees IT budgeting, audit readiness, adherence to compliance requirements, PMO, IT Service Management and leads a team of professionals to deliver governance and PMO excellence across the organization.

Key Responsibilities

• Governance, Risk, & Compliance
  • Enforce IT governance principles, policies, and methodologies to align IT initiatives with business objectives.
  • Ensure compliance with Military SAP standards, ITAR & CMMC regulations, and other applicable U.S. government requirements.
  • Maintain audit readiness for internal and external reviews, including Law 262 and IT General Controls.
  • Responsible for ERP application security for North America.
• Budget Management
  • Lead the planning and execution of IT operating and capital expense budgets.
  • Monitor financial performance and ensure transparency and accountability for IT expenditures.
• Program/Project Management Office (PMO)
  • Govern PMO standards, including project intake, prioritization, stage gates, and delivery methodology.
• Partner with IT (local and headquarters) and business leaders to align the project portfolio and roadmap with strategic objectives, capacity, and budget.
• Enforce project governance controls (e.g., change control, risk management, documentation, and post-implementation reviews).
• Implement portfolio reporting and executive dashboards to track milestones, risks, dependencies, and benefits realization.
• IT Service Management (ITSM)
  • Oversee total IT & Digital service delivery and daily support
  • Develop service delivery processes
  • Define clear KPI:s and monitor services
• People Management
  • Lead, mentor, and develop a team of IT governance and PMO professionals, fostering a culture of accountability and continuous improvement.
  • Define team objectives, set performance goals, and conduct regular meeting cadence with team members.
  • Promote collaboration across IT and business units to ensure alignment and effective communication.

Qualifications

• Candidate must be a US person (US citizen or green card holder).
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7+ years of IT leadership experience with a focus on governance, compliance, and financial management.
• Strong knowledge of regulatory frameworks (ITAR, Law 262, CMMC 2.0, HIPAA, HITRUST).
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with ERP systems (SAP S/4HANA).
• Experienced with IT audit processes and risk management frameworks.
• Ability to lead cross-functional teams and drive organizational changes.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at [e-mail].