North America Field Office & Technology Lead

Otis Worldwide Corporation; Charlotte (NC); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision coverage

Paid vacation and holidays

Life and disability insurance

Tuition reimbursement

Voluntary benefits

Job summary

Otis Worldwide Corporation in North America seeks a Field Office & Technology Lead to partner with site leaders and oversee technology services for ~160 locations. You will drive critical technology programs, manage vendor relationships, support office moves and renovations, and ensure secure, reliable operations across the region.

The role emphasizes relationship-building, cross-functional collaboration, and prioritization of safety and quality, with remote work options and preference for

Qualifications

• Experience managing third-party vendors and service providers.
• Proven experience coordinating technology projects across multiple locations.
• Enterprise networking and connectivity expertise.
• UPS and site infrastructure technologies knowledge.
• Travel up to 10% as part of role.

Responsibilities

• Serve as the primary Digital Technology contact for North America sites.
• Build partnerships with ~160 locations and align business needs with tech services.
• Own the NA site contact database and communication processes.
• Provide proactive communications on technology initiatives and maintenance.
• Coordinate escalations and ensure timely issue resolution.
• Lead site infrastructure programs for network closets and telecom rooms.
• Oversee moves, renovations, relocations, and new facility openings.

Skills

Vendor management

Project coordination

Enterprise networking

UPS infrastructure

Travel 10%

Education

Bachelor’s degree preferred

Job description

South Carolina Home Offices Remote Location, Remote City, SC, 06032 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is looking for an experienced and customer-focused North America Field Office & Technology Lead to serve as a trusted technology partner to approximately 160 business locations across North America.

As the primary connection between Digital Technology (DT) and site leadership, you will help ensure technology services and infrastructure meet the evolving needs of the business. You will lead critical site technology initiatives, oversee vendor relationships, support office moves and renovations, and drive operational excellence across the field office environment.

We’re looking for someone who excels at building relationships, connecting business needs with technology solutions, and successfully managing multiple priorities in a highly visible role.

This position is remote, with a preference for candidates located within driving distance of Florence, South Carolina.

Serve as the primary Digital Technology contact for business site leaders and designated site technology contacts across North America.

Build and maintain strong partnerships with approximately 160 locations, ensuring alignment between business needs and technology services.

Own and maintain the North America site contact database and communication processes.

Provide proactive communications regarding technology initiatives, service changes, infrastructure projects, and planned maintenance activities.

Coordinate escalations and ensure timely resolution of site technology issues.

Site Infrastructure Program Ownership

Lead programs supporting network closets, telecommunications rooms, and UPS infrastructure across the North American site portfolio.

Coordinate inspections, remediation activities, equipment lifecycle planning, and site readiness initiatives.

Partner closely with infrastructure, facilities, security, and operations teams to maintain a secure and reliable technology environment.

Serve as the Digital Technology owner for North America managed print services.

Manage the relationship with the managed service provider and key vendor partners.

Monitor service performance, issue resolution, asset lifecycle planning, and customer satisfaction.

Site Moves, Renovations, and Relocations

Coordinate all Digital Technology activities associated with office relocations, renovations, site consolidations, and new facility openings.

Develop and manage technology workstreams covering networking, telecommunications, end-user technology, conference rooms, and printing services.

Work closely with facilities, real estate, project managers, vendors, and business stakeholders to ensure successful project execution.

Support strategic initiatives, including corporate office relocations and other business-critical site transitions.

Vendor and Project Management

Coordinate activities across Digital Technology teams, business stakeholders, facilities organizations, and external vendors.

Manage project plans, milestones, risks, issues, and dependencies.

Prepare and deliver project updates, status reports, and communications for leadership and stakeholders.

Support budgeting, forecasting, and technology lifecycle planning activities.

Drive standardization and process improvements across the site services portfolio.

5+ years of relevant experience in IT infrastructure, workplace technology, end-user services, or site operations. Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline is preferred but not required.

• ~ Experience managing third-party vendors and service providers.
• ~ Proven experience coordinating technology projects across multiple locations.
• ~ Enterprise networking and connectivity
• ~ UPS and site infrastructure technologies
• ~ Travel up to 10%

Experience supporting manufacturing, field operations, or large multi-site organizations.

Project management certification (PMP or equivalent).

Experience supporting facility projects, office relocations, or workplace technology initiatives.

Customer Focus

Project Coordination

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

Enjoy three weeks of paid vacation, along with paid company holidays

We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

Life insurance and disability coverage to protect you and your family.

Voluntary benefits, including options for legal, pet, home, and auto insurance.

Pursue your educational goals with our tuition reimbursement program.

We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .