North America - Director, Client Services – Consumer Tech/Consumer/B2C

Hotwire; San Francisco (CA); Hybrid; USD 98,000 - 137,000; Full time

Benefits offered by this job

Strong benefits package

Paid time off

401K match

Paid sabbatical after 4 years

Job summary

Hotwire is seeking a Senior Account Manager located within 100 miles of our San Francisco or New York City offices. In this hybrid role, you will manage client relationships across various Consumer Tech accounts and execute effective communication strategies while leading a team. The ideal candidate has strong agency experience, a passion for storytelling, and skills in financial communications. A competitive compensation range of $98,000 to $137,000 is provided, based on experience.

Qualifications

• Strong experience as a Senior Account Manager or Director in B2C technology sectors.
• Ability to cut through jargon to create impactful communications strategies.
• Experience in managing and mentoring direct reports and cross-functional teammates.

Responsibilities

• Own client relationships and manage accounts.
• Execute financial and corporate communication plans.
• Deliver excellent client service.

Skills

Client relationship management

Financial communications

Team leadership

Media strategy

Microsoft Office proficiency

Job description

Why Us

• Flexibility – We understand that life doesn’t always fit around the 9-5; and that work/life integration is crucial. We expect our team members to be in the office at least once per week on “Anchor Days” and as needed, dictated by business, team or client needs.
• Global Reach & Opportunity – You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues.
• Great Benefits – Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Hotwire offers a variety of bonus opportunities including business development, annual company bonuses and referral bonuses. Additional benefits include wellness allowance, internet, and phone reimbursement.
• Development Opportunities – A strong learning and development program with training opportunities at all levels.
• Autonomy – The freedom and support to be limitless, and the opportunity to own your career and create the future you want.
• Variety – No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there’s always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise.
• Our Amazing Team – We are connected, ambitious, and friendly. We don’t step on toes to get ahead, we build each other up, develop and teach each other and understand that each person’s individual success is a win for all.

Job Description

This full‑time Hotwire role is hybrid and open to candidates located within 100 miles of our New York City or San Francisco office location.

About you

You are a natural born leader, passionate about your work and your team. You feel successful when they’re successful. You have several years of hands‑on experience working at a midsize to large size PR agency, leading teams and representing a wide range of Consumer Tech/Consumer/B2C publicly traded focused accounts, including experience working with Consumer Tech clients. You are always ready to steady the ship when waters are choppy and to inspire the team and delight clients with your insight, ideas and advice.

You know how to cut through the buzzwords and industry jargon to hone a communications strategy that drives business results. You are passionate about what you do, enjoy strategic planning as much as tactical execution. You are able to assess chaos and instinctively attempt to make order out of it.

You see a challenge and reflexively devise a path for how to overcome it. You are able to set goals and immediately formulate a plan to achieve them. You are results oriented and keep client results and agency goals at the front of your mind at all times. You are competent, creative, trustworthy, engaging, organized and passionate about communications in all of its many forms.

Daily, you will:

• Own client relationships and manage accounts spanning (Consumer/B2C, Consumer Tech, Marketing & e‑Commerce)
• Execute efficient and effective Financial and Corporate Communication plans
• Deliver excellent client service across a group of client accounts
• Demonstrate account and team leadership of the highest standards
• Contribute to the success of the agency by contributing to business development and product development
• Retain and promote top performing direct reports
• Ensure direct reports meet utilization targets
• Drive the new business development effort (manage a lead from start to finish) and win new accounts as needed to maintain oversight of account revenue
• Display proficiency with Microsoft Office tools, especially PowerPoint, Excel and Word

Qualifications

• Strong experience in agency as a Senior Account Manager/Senior Account Supervisor, Director or in‑house communications PR Director B2C technology sectors (Consumer Tech, Consumer, Enterprise Tech, Marketing & e‑Commerce)
• A love for storytelling and media strategy and media relations with large global brands
• Experience supporting corporate communications programs that include working with C‑suite executives (including CEO) on external communications including building and making recommendations external communications programs for executives
• Experiences with financial comms and earnings announcements with publicly traded companies
• Quirkiness – Not afraid to speak up and own your ideas
• An obsession with continuous improvement
• Curiosity about how the business works how you contribute to the organizations success
• A drive to produce excellent workPragmatic and goal oriented mindsets
• A strong written and presentation communication skills, with the comfort to present ideas and make a case to clients and partner agencies
• A positive, authentic, solution‑oriented team player with a good sense of humor
• Hands‑on experience managing and mentoring direct reports and cross‑functional teammates.

Compensation Range: $98,000 - $137,000, depending on level of experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Hotwire is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and respectful workplace where everyone can be limitless. We welcome applications from all backgrounds and do not discriminate on the basis of race, gender, disability, age, sexual orientation, religion, or any other protected characteristic. In line with UK employment law and our global DEIB values, we actively promote fair treatment and equal access to opportunities for all.