Nordics Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading consultancy firm is hiring a Nordics Speaking Customer Service Representative to provide outstanding support to customers from Nordic countries. Candidates should be fluent in a Nordic language and English, with a passion for education and technology. This engaging Junior role involves assisting with inquiries related to online learning platforms and ensuring customer satisfaction. Benefits include a fully paid relocation package, health insurance, and performance bonuses.

Benefits

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

Performance Bonuses

Free Greek Course

Qualifications

• Fluency in one or more Nordic languages and English with strong communication skills.
• Prior experience in customer service, particularly in EdTech or online education, is preferred.
• Able to manage multiple inquiries effectively in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service in Nordic languages via phone, email, and chat.
• Assist customers with course selection, technical issues, and account management.
• Troubleshoot and resolve customer concerns in a timely manner.

Skills

Fluency in one or more Nordic languages

Excellent customer service abilities

Strong communication skills

Detail-oriented

Passion for education and technology

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is excited to announce an opening for a Nordics Speaking Customer Service Representative for our Client's Online Learning & EdTech Department. In this engaging Junior role, you will provide outstanding support to our customers from the Nordic countries, assisting them with inquiries related to our online learning platforms and educational technology services.

Your fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) will be vital as you help clients navigate our offerings, troubleshoot issues, and ensure they get the most out of their online learning experience. You will play a key role in enhancing customer satisfaction and supporting our mission to empower learners through technology.

Responsibilities

• Deliver exceptional customer service in Nordic languages via phone, email, and chat for online learning inquiries
• Assist customers with course selection, technical issues, and account management
• Troubleshoot and resolve customer concerns in a timely and efficient manner
• Maintain accurate records of customer interactions and issue resolutions in our CRM system
• Collaborate with the technical support team to facilitate prompt solutions for clients
• Gather customer feedback to inform service improvements and updates
• Stay current with the latest educational trends and product features to provide informed assistance

Qualifications

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, with strong communication skills
• Excellent customer service abilities and a proactive problem-solving approach
• Prior experience in customer service, particularly in EdTech or online education, is preferred
• Able to manage multiple inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for education and technology, with a desire to support learners
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...