Nordics Speaking Customer Service for Grocery Delivery Services Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 50,000; Full time

Job summary

A consultancy specializing in grocery delivery services is looking for a dynamic Nordics Speaking Customer Service Representative to provide exceptional support to customers. You will assist them with inquiries and ensure satisfaction through high-quality service. Fluency in Nordic languages and excellent communication skills are essential for success in this Junior role.

Benefits

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Free Greek Course

Qualifications

• Fluency in one or more Nordic languages and English.
• Experience in customer service, particularly in the grocery or food delivery industry, is a plus.
• Passion for customer service and helping others.

Responsibilities

• Provide high-quality customer service regarding grocery delivery orders.
• Assist customers with inquiries related to order status and delivery options.
• Resolve customer complaints professionally.

Skills

Fluency in Nordic languages

Strong communication and interpersonal skills

Efficient inquiry management

Detail-oriented

Tools

Customer support software

CRM systems

Job description

Overview

Mercier Consultancy is looking for a dynamic Nordics Speaking Customer Service Representative to join our Client's Grocery Delivery Services Department. In this important Junior position, you will provide excellent support to our customers from the Nordics, assisting them with their inquiries about our grocery delivery services and ensuring a smooth shopping experience.

Your ability to communicate fluently in any of the Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) will be essential in helping clients with order details, delivery inquiries, and any issues that may arise. You will be a vital part of our commitment to delivering outstanding service and satisfaction to our customers.

Responsibilities

• Provide high-quality customer service in the relevant Nordic language via phone, email, and chat regarding grocery delivery orders
• Assist customers with inquiries related to order status, product availability, and delivery options
• Resolve customer complaints and provide effective solutions in a professional manner
• Maintain detailed records of customer interactions in our CRM system
• Collaborate with logistics and warehouse teams to ensure timely delivery of orders
• Gather and analyze customer feedback to continuously improve our grocery delivery services
• Stay informed about our product offerings and any promotions or changes in service

Qualifications

• Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) and English
• Strong communication and interpersonal skills
• Experience in customer service, particularly in the grocery or food delivery industry, is a plus
• Ability to manage multiple customer inquiries efficiently
• Detail-oriented with excellent organizational skills
• Passion for customer service and helping others
• Familiarity with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...