Nordic Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading consultancy is seeking a Nordic Speaking Customer Support Representative to provide outstanding support for streaming services. This role requires fluency in at least one Nordic language and excellent communication skills. You will support users via phone and email, address inquiries related to account management, and collaborate with internal teams to resolve complex issues. Competitive salary and relocation package offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Free Greek Course

Qualifications

• Fluency in at least one Nordic language and English, both written and verbal.
• Previous experience in customer support.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries in Nordic languages via phone, email, and chat.
• Assist users with questions about account management and subscription details.
• Document customer interactions accurately in our CRM system.

Skills

Fluency in Nordic language

Customer support experience

Excellent communication skills

Problem-solving skills

Job description

Mercier Consultancy is excited to offer a position for a Nordic Speaking Customer Support Representative for our client's Streaming TV & Movie Services Department! In this vital role, you will be the first point of contact for our Nordic-speaking customers, providing them with outstanding support and assistance related to their streaming services. Your language skills will be crucial in ensuring a seamless and enjoyable experience for our users.

This position is ideal for individuals who are passionate about film and television, and who thrive in a customer service-oriented environment. If you have excellent communication skills and enjoy helping others navigate their streaming experiences, we would love to hear from you!

Responsibilities

• Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
• Assist users with questions about account management, subscription details, and content availability
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address and resolve complex customer issues
• Provide users with detailed information about our platform’s features and content offerings
• Gather customer feedback to help enhance service quality
• Participate in ongoing training to stay updated on service features and best practices

• Fluency in at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and verbal
• Previous experience in customer support, ideally in the streaming or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A customer-focused mindset with a commitment to achieving high levels of satisfaction
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support software and platforms

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...