Nordic Speaking Customer Service for E-commerce Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading consultancy firm in Kentucky is seeking a Nordic Speaking Customer Service Representative to support Nordic-speaking customers in navigating their e-commerce platform. The ideal candidate will have fluency in a Nordic language and English, excellent customer service skills, and a passion for online shopping. This role offers competitive compensation, a relocation package, and a supportive training environment.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Qualifications

• Fluency in a Nordic language and English with strong communication skills.
• Prior experience in customer service in the e-commerce industry is preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide high-quality customer service in a Nordic language.
• Assist customers with inquiries regarding product details and order statuses.
• Effectively resolve customer issues and complaints.

Skills

Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish)

Excellent customer service skills

Strong problem-solving capabilities

Ability to manage multiple inquiries

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is excited to announce an opportunity for a Nordic Speaking Customer Service Representative to join our E-commerce Department. In this pivotal role, you will provide exceptional support to our Nordic-speaking customers, assisting them in navigating our online shopping platform and ensuring a smooth shopping experience.

Your fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) will be critical as you address customer inquiries related to product availability, order processing, returns, and more. Your commitment to customer satisfaction will be key to fostering loyalty and enhancing our e-commerce operations.

Responsibilities

• Provide high-quality customer service in a Nordic language through phone, email, and chat
• Assist customers with inquiries regarding product details, order statuses, and return processes
• Effectively resolve customer issues and complaints in a timely manner
• Document customer interactions accurately in our CRM system
• Collaborate with logistics and inventory departments to ensure prompt order fulfillment
• Gather customer feedback to improve our services continuously
• Stay updated on current promotions, products, and trends in the e-commerce sector

Qualifications

• Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish) and English, with strong communication skills
• Excellent customer service skills and problem-solving capabilities
• Prior experience in customer service, particularly in the e-commerce industry, is preferred
• Ability to manage multiple inquiries and tasks efficiently
• Detail-oriented with strong organizational skills
• Passion for online shopping and a commitment to providing a superior customer experience
• Experience with customer support software and CRM systems is advantageous

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...