Nordic Speaking Customer Experience Representative

Mercier Consultancy; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

A customer experience consultancy is seeking a Nordic Speaking Customer Experience Representative to serve as the primary contact for Nordic-speaking clients. Responsibilities include addressing inquiries, resolving issues, and building lasting customer relationships. Candidates must be fluent in a Nordic language and English, with strong communication and customer service skills. This position offers a competitive salary, performance bonuses, and a fully paid relocation package.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Qualifications

• Fluency in one of the Nordic languages and English, both written and spoken.
• Experience in customer support or related fields is a plus.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for Nordic-speaking customers.
• Assist customers with inquiries, product information, and issue resolution.
• Gather and analyze customer feedback to identify trends.

Skills

Fluency in Nordic languages

Strong communication skills

Customer service experience

Problem-solving skills

Attention to detail

Job description

Mercier Consultancy is excited to announce a fantastic opportunity for a Nordic Speaking Customer Experience Representative. In this essential role, you will be the primary point of contact for our Nordic-speaking clients, dedicated to providing them with exceptional support and service.

Your primary responsibility will be to enhance the customer experience by effectively addressing inquiries, resolving issues, and ensuring that our services meet the highest standards of quality. You will play a crucial role in building lasting relationships with our diverse customer base.

Key Responsibilities

• Serve as the first point of contact for Nordic-speaking customers through phone, email, and chat.
• Assist customers with inquiries, product information, and issue resolution in a timely manner.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure customer concerns are addressed efficiently.
• Gather and analyze customer feedback to identify trends and suggest improvements.
• Promote company products and educate clients on best practices for their use.
• Participate in training programs to stay updated about product offerings and customer service techniques.

• Fluency in one of the Nordic languages (Danish, Finnish, Norwegian, Swedish) and English, both written and spoken.
• Strong communication and customer service skills.
• Experience in customer support or related fields is a plus.
• A proactive approach to problem-solving and attention to detail.
• A passion for delivering top-notch customer service.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Willingness to learn and adapt to new challenges.

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...