Nordic Speaking Customer Care Agent

Mercier Consultancy; Kentucky; On-site; USD 48,000 - 60,000; Full time

Job summary

A leading consultancy firm based in Kentucky is seeking a Nordic Speaking Customer Care Agent to support Nordic-speaking clients. The role includes handling client inquiries, guiding customers on products, and resolving issues. Ideal candidates will possess fluency in Nordic languages and a passion for customer service. Competitive salary and relocation package offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Qualifications

• Fluency in one or more Nordic languages and English, both written and spoken.
• Strong communication and customer service skills.
• Previous experience in a customer support role is preferred.

Responsibilities

• Handle inquiries from Nordic-speaking clients through phone, email, and chat.
• Provide guidance on product-related questions and resolve service issues.
• Collaborate with other departments to ensure prompt resolution of customer concerns.

Skills

Fluency in Nordic languages

Communication skills

Customer service skills

Job description

Mercier Consultancy is delighted to offer an exciting opportunity for a Nordic Speaking Customer Care Agent to join our dynamic team! In this important role, you will provide top-notch support to our customers who speak Nordic languages, ensuring their inquiries are handled with care and proficiency.

As a Customer Care Agent, your main responsibility will be to assist clients with their questions about our products and services. Your strong communication skills and customer service orientation will be crucial in creating satisfying experiences for our Nordic-speaking clientele.

Responsibilities

• Handle inquiries from Nordic-speaking clients through phone, email, and chat
• Provide guidance on product-related questions and resolve service issues
• Document customer interactions accurately in our CRM system
• Collaborate with other departments to ensure prompt resolution of customer concerns
• Advise customers on best practices when using our services
• Gather customer feedback to help enhance service quality
• Participate in ongoing training to continually improve your skills

Qualifications

• Fluency in one or more Nordic languages (such as Swedish, Danish, Norwegian, Finnish) and English, both written and spoken
• Strong communication and customer service skills
• Previous experience in a customer support role is preferred
• Excellent problem-solving and troubleshooting abilities
• Friendly demeanor with a focus on creating customer satisfaction
• Ability to manage multiple tasks effectively in a fast-paced environment
• Genuine enthusiasm for learning and adapting to new challenges

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training