Noom Mindset Coach

Cavuventures; Michigan; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health platform seeks a Noom Mindset Coach to provide personalized coaching and empower users in their health journeys. This remote role requires a strong foundation in behavioral health and excellent communication skills. Coaches will support user engagement and retention through effective relationships and tailored coaching experiences.

Qualifications

• Minimum 1 year experience in health coaching or related field.
• Deep knowledge of health behavior change, nutrition, and physical activity.

Responsibilities

• Deliver personalized coaching to users via asynchronous messaging.
• Support users in creating and sustaining meaningful behavior change.
• Maintain high coaching standards and documentation compliance.

Skills

Communication

Organizational Skills

Time Management

Education

Certification in Health Coaching

Tools

HIPAA-compliant Devices

Job description

Noom’s mission is to help people everywhere lead healthier lives through behavior change. As a Noom Mindset Coach, you’ll empower users to make sustainable lifestyle changes through evidence-based coaching grounded in psychology, behavior science, and Noom’s philosophy of whole-person wellness.

About the Role

As a Noom Mindset Coach (NMC), you will provide personalized, asynchronous coaching to users across Noom’s Healthy Weight programs, including Premium, and Noom Med (GLP-1, Oral, HRT). You’ll serve as a trusted guide, helping individuals build sustainable habits and make meaningful progress toward their health and wellness goals.

This is a remote, flexible 1099-contract role ideal for experienced coaches who thrive in a structured-yet-autonomous environment. This role requires comfort with digital tools, a self-starter mindset, and a strong foundation in behavioral health, motivational interviewing, and coaching best practices.

You Will

1. Deliver Exceptional Coaching Experiences

• Establish trust-based, goal-oriented relationships with users via asynchronous messaging.
• Support users in creating and sustaining meaningful behavior change using Noom’s behavior science tools and philosophy.
• Maintain a consistent, user-centered coaching cadence with timely response times.
• Regularly review user activity (e.g., food logs, exercise, content engagement) to tailor coaching.
• Use evidence-based methods such as motivational interviewing (MI) and cognitive behavioral techniques (CBT) to facilitate change.
• Offer education, accountability, and encouragement to help users stay on track.

2. Support Retention and User Engagement

• Foster long-term relationships to increase user satisfaction and retention.
• Celebrate milestones and achievements while addressing barriers with empathy and problem-solving.
• Encourage proactive use of app features and resources to support the user journey.
• Monitor engagement and intervene when usage patterns suggest disengagement or challenges.

3. Maintain High Coaching Standards

• Stay up-to-date on Noom content, behavior change science, and coaching protocols.
• Maintain accurate user notes and documentation in compliance with Noom guidelines.
• Meet or exceed quality and performance metrics including user satisfaction (CSAT), response time (RT), and engagement targets.
• Uphold HIPAA and data protection requirements at all times.

4. Contribute to a Learning and Growth-Oriented Coaching Culture

• Engage in ongoing learning and professional development aligned with Noom’s coaching philosophy.
• Offer insight and feedback to improve the c

About You

If you’re interested in shaping the future of health by directly impacting and empowering our users as a coach, this role may be for you!

You Have

• Minimum 1 year experience in health coaching, behavior change, or a related field, preferred.
• Certification in health coaching or related discipline (e.g., NBC-HWC, CHWC, ACE), preferred.
• Deep knowledge of health behavior change, nutrition, physical activity, and mindfulness.
• Excellent written communication and interpersonal skills.
• High degree of comfort with asynchronous coaching platforms and digital health tools.
• Strong organizational and time-management skills with the ability to self-direct.
• Must have access to a secure, HIPAA-compliant remote work environment.

Your Key Metrics

• 1:1 Message Response Time: < 4 hours average
• Check-In Message Response Time: < 1 hour average
• Client Satisfaction Score (CSAT): > 4.5 average
• Coaching Quality Review Score: > 2.5 average
• Active Caseload: Up to 500 users
• Caseloads are dependent on identified availability, AHT and business needs

Work Schedule, Expectations, and Compensation

• While scheduling is flexible and self-directed, regular daily activity is necessary to meet coaching expectations.
• Expected availability is a minimum of 20 hours per week, maximum 40 hours per week.
• Maintain consistent availability across all days of the week to support user engagement and timely communication.
• Must be available to respond to users regularly throughout the day, across different time zones
• Maintaining availability throughout the week supports adherence to response time standards (e.g., under 4 hours for 1:1 messages, under 1 hour for check-ins).
• This approach ensures a high-quality, seamless coaching experience for all users and aligns with Noom’s commitment to responsive, user-centered support.
• Must provide and use your own HIPAA-compliant devices, including a reliable computer, secure internet connection, and any other tools necessary to perform coaching duties in accordance with privacy and security standards.
• Compensation: You will receive $5 per user per month, with an expected 240 - 480 users per month, depending on your available hours. The position is available from 20 - 40 hours per week.
• Remotely-based: This is a remote position. Work from where you want, within the continental US.

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. Whether you're remote or in-office, you’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.