NON-VOICE Customer Service Representative | Foreign Venture Group Inc

Thefvg; United States; Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated customer service representative to assist clients with their pharmaceutical needs. This role involves engaging with customers through chat and email, ensuring timely responses, and maintaining accurate data entry. The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office, and demonstrate strong problem-solving abilities. Join a supportive team where your contributions will directly impact customer satisfaction and service excellence. If you're self-motivated and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Self-driven and accountable individual with strong organizational skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Assist customers via chat and email in a timely manner.
• Process customer and account documents and monitor event data.

Skills

English communication skills

Microsoft Office proficiency

Problem-solving skills

Organizational skills

Ability to work independently

Self-motivation

Education

Typing skills (30-35 wpm)

Tools

Dropbox

Google Sheets

Job description

PharmaServe.com serves customers throughout the United States with pharmaceutical needs.

Responsibilities:

• Assist customers via chat and email in a timely and accurate manner.
• Maintain data entry requirements by following processes and procedures.
• Process customer and account documents.
• Monitor and analyze event data in real-time.
• Processing orders.
• Follow up with clients as needed.
• Micro tasks related to customer service.
• Other duties as assigned.

Skills:

• Have good English communication skills (both oral and written).
• Proficiency in Microsoft Office and collaborative platforms (e.g., Dropbox and Google Sheets)
• Ability to learn new processes and technologies quickly.
• Excellent problem-solving skills.
• Organizational skills.
• Ability to work well with a team & independently.
• Self-motivated and with a positive attitude.

Qualifications:

• Have 30-35wpm typing skills.
• Self-driven and accountable.
• Flexible and adaptive.
• Multitasker.
• Organized.
• Receptive to feedback.
• Can work in a high-volume and fast-paced work environment.
• Can start training part-time ASAP.
• Can work during weekend and holidays.
• Can work on Central Standard time schedule.

Home Office Requirements:

• Must have a computer or laptop with at least 8GB ram & i5 processor or equivalent.
• Must have a stable high speed wired internet connection and backup.
• Stable power supply.
• Cellphone.
• Must have quiet workspace and noise cancelling headset with microphone.

Application Process:

To apply for this position, please submit your resume and a brief cover letter highlighting your relevant experience and skills to [e-mail] . While we appreciate all applications, only shortlisted candidates will be contacted for an interview.

The Foreign Venture Group is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.

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