Non-Theatrical Paid Service Manager HMG+ New York, NY US 04/22/2025

Playbill, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager for its new Hudson Yards office. In this pivotal role, you will oversee a dedicated service team, ensuring exceptional hospitality and operational excellence for a bustling 200+ person office. The ideal candidate is a polished professional with strong leadership skills, a proactive mindset, and a keen eye for detail. You will be instrumental in maintaining a welcoming environment, coordinating events, and supporting the culinary team. This is a fantastic opportunity to make a significant impact in a fast-paced, high-energy setting where your contributions will be valued and recognized.

Qualifications

• Strong service and barista experience required.
• Must be proactive, detail-oriented, and an effective communicator.

Responsibilities

• Oversee service team and maintain dining room standards.
• Assist culinary team and manage service schedules.
• Communicate daily updates and manage restaurant operations.

Skills

Service Management

Barista Experience

Leadership Skills

Attention to Detail

Effective Communication

Emotional Intelligence

Proactive Approach

Job description

About HMG+

HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.

Our Client is a leading global hedge fund with around $60bn in assets under management and over 600 employees working across London, New York, Hong Kong, Singapore, Abu Dhabi, and Shanghai.

The Client is looking for a Service Manager to work in its new Hudson Yards office.

The Service Manager will manage and oversee the service team for a 200+ person office. The ideal candidate is an experienced, hospitable, polished, quick-thinking, highly organized, proactive self-starter who pays close attention to detail and maintains the utmost level of professionalism, integrity, and discretion. They have leadership skills to identify, create, and manage systems. The individual stepping into this role must be a clear, calm, effective communicator who possesses a high level of emotional intelligence and a positive attitude.

Pre-existing captain experience is preferred but is only one factor in our consideration of the right employee for this role.

Responsibilities

General day-to-day restaurant service and management, including (but not limited to):

• Greeting guests hospitably and with active engagement
• Stepping for barista service when necessary
• Overseeing a service team with strong leadership
• Maintaining dining room cleanliness and upkeep
• Observe and manage restaurant operations inventory
• Assist the culinary team for breakfast and lunch family style setup
• Oversee the service schedule for full time and part time employees
• Helping to execute service and execution for office-wide events
• Assisting the FOH team with meeting room setups
• Assisting in coordination for various repairs and maintenance related to the dining areas
• Communication with the team for daily updates

Minimum Required Hours:

• 5 days in-office, Mon-Fri
• 6:30 am to 3:30 pm. Some evenings for events.

Qualifications

• Must have strong service and barista experience
• Must be vocal and have a sense of urgency while maintaining poise and composure under pressure
• Candidates should be resourceful, proactive and display good judgement
• Must pay close attention to detail, self-confident and able to pick up on social cues
• Prioritize time-sensitive tasks with a positive, above-and-beyond approach
• Should be a team player and have a positive attitude. A “no job is too big or too small” approach is very important to our culture
• Must be comfortable working with people across all organizational levels
• Floor Manager or Service Manager experience is preferred.