Non-Standard Bodily Injury Claims Adjuster - Attorney Represented (Remote - PST)

National General Management Corp; California; Hybrid; USD 29,000 - 69,000; Full time

Job summary

National General is seeking a Remote Non-Standard Bodily Injury Claims Adjuster - Attorney Represented (PST). You will investigate, evaluate, negotiate, and resolve attorney-represented bodily injury claims arising from auto accidents.

The role requires handling complex exposure, working with plaintiff attorneys, and maintaining high file quality. You will manage a high-volume caseload while delivering excellent customer service and applying sound liability, coverage, and negotiation strategies.

Qualifications

• Experience handling complex bodily injury exposures.
• Ability to work with plaintiff attorneys and negotiate settlements.
• Strong understanding of liability investigations and claims resolution strategies.

Responsibilities

• Handles investigation regarding all aspects of bodily injury claims with discretion within authority.
• Applies understanding of company policies and industry standards.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and uses appropriate customer service skills.
• Recognizes body parts of a vehicle and potential property damage.
• Partners with areas of fraud or subrogation for best outcomes.

Skills

Auto Insurance Claims

Bodily Injury Claims

Case Management

Casualty Insurance

Claims Resolution

Communication

Insurance Investigations

Negotiation

Time Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job DescriptionNational General is seeking a Non-Standard Bodily Injury Claims Adjuster - Attorney Represented (Remote, PST). In this role, you will investigate, evaluate, negotiate, and resolve attorney-represented bodily injury claims arising from automobile accidents. The ideal candidate has experience handling complex bodily injury exposures, working with plaintiff attorneys, evaluating demands, and negotiating settlements within established authority levels. This position supports a non-standard auto insurance book of business, requiring a strong understanding of liability investigations, injury evaluation, coverage analysis, and claims resolution strategies. Successful candidates are skilled at managing a high-volume caseload while delivering exceptional customer service and maintaining strong file quality. Candidates must be able to work 8am–5pm Pacific time zone hours.

Key Responsibilities

• Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority.
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.

Supervisory Responsibilities

This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.

Functional Skills

• Customer service orientation.
• Strong verbal and written communication skills.
• Strong time management skills from a global case management and pending perspective (vs. transactional).
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
• Proficient in Word and Outlook.

Skills

• Auto Insurance Claims
• Bodily Injury Claims
• Case Management
• Casualty Insurance
• Claims ResolutionClaims ReviewCommunicationCustomer ServiceInsurance Claims InvestigationsInsurance PoliciesNegotiationTime Management

Compensation Pay Transparency

• Adjuster Analyst III: $21.20 -- $34.69/hr
• Adjuster Consultant I: $26.49 -- $40.99/hr
• Adjuster Consultant II: $28.03 -- $43.70/hr
• Adjuster Sr Consultant I: $35.82 -- $50.24/hr

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• At Allstate, we work hard to help people live a good life every day.
• Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.

Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products.

We are a specialty personal lines insurance holding company.

Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

• Direct General Auto & Life
• Personal Express Insurance
• Century-National Insurance
• ABC Insurance Agencies
• NatGen Preferred
• NatGen Premier
• Seattle Specialty
• National General Lender Services
• ARS
• RAC Insurance Partners
• Mountain Valley Indemnity
• New Jersey Skylands
• Adirondack Insurance Exchange
• VelaPoint
• Quotit
• HealthCompare
• AHCP
• NHIC
• Healthcare Solutions Team
• North Star Marketing
• Euro Accident